Senior ServiceNow Platform Architect (f/m/x)
Description
Join a long-term digital transformation initiative within a highly regulated international organization operating in the healthcare sector. We are looking for an experienced architecture leader who will define the future direction of a large-scale enterprise service platform ecosystem. In this strategic role, you will drive architectural standards, technology roadmaps, governance practices, automation frameworks, and platform scalability while ensuring alignment with security, compliance, and business objectives. You will collaborate with cross-functional technology and business teams, providing technical guidance and influencing key architectural decisions across the organization.
Your tasks
Define and maintain the target architecture, technology roadmap, design principles, and architectural standards for a complex enterprise platform landscape
Act as the senior technical authority for solution design decisions, architectural governance, and exception management
Establish best practices for service modeling, configuration management, data governance, and platform data relationships
Design reusable patterns for integrations, workflow automation, API connectivity, and AI-enabled digital services
Drive governance for user-facing service experiences, self-service capabilities, knowledge solutions, and intelligent virtual assistance
Ensure platform reliability, security, scalability, maintainability, and long-term sustainability while coaching engineering teams and stakeholders
Requirements
Minimum 8 years of hands-on experience working with the ServiceNow platform, including experience in architecture, solution design, or platform governance roles
Proven track record in designing and overseeing complex platform ecosystems in large enterprise environments
Strong expertise in ServiceNow platform architecture, integration strategies, workflow automation, service modeling, configuration management, security, release management, and modernization practices, including deep knowledge of CSDM architecture and the ability to ensure CMDB design, service modeling, Discovery, Service Mapping, data relationships, and ownership patterns support the intended enterprise service model
Experience defining architectural standards, managing technical debt, governing customization approaches, and supporting long-term platform evolution
Solid understanding of AI-supported service capabilities, conversational interfaces, and employee-facing digital experience solutions, as well as familiarity with GxP practices and regulatory requirements within validated environments
Fluent English and a university degree in Computer Science, Information Systems, Engineering, or a related technical discipline