Senior ServiceNow RPA Developer

ABOUT AUXILIOBITS

Auxiliobits is a fast-growing automation and agentic AI company helping mid-market enterprises in the US transform their shared services operations into intelligent, high-performing Global Business Services functions. We deliver across UiPath, ServiceNow, and emerging agentic AI frameworks for clients across marketing, finance, healthcare, and manufacturing.

We are expanding our ServiceNow capability to strengthen our platform-agnostic delivery practice and serve a growing base of enterprise clients in the US who are investing in ServiceNow as their enterprise automation platform.

ROLE OVERVIEW

We are looking for a Senior ServiceNow RPA Developer to design, build, and run software robots on ServiceNow RPA Hub for our enterprise clients. This is a hands-on automation engineering role: you will automate desktop, web, and legacy-application tasks end to end, connect those bots to ServiceNow workflows through Flow Designer and Integration Hub.

The right person has built and supported production bots attended and unattended in client-facing or enterprise settings, can turn a business process into a reliable automation, and is comfortable debugging selectors, exceptions, and failed bot runs in production.

Please note: this role is not a ServiceNow implementation or ticketing-system position. Profiles focused on ITSM / ITOM / HRSD / CSM module implementation, platform administration, incidentrequestchange process configuration, or ticketing-tool setup (ServiceNow, Freshservice, Jira Service Management, BMC Remedy, Zendesk, etc.) will not be considered unless they also show substantial hands-on RPA bot development.

KEY RESPONSIBILITIES

RPA Delivery

• Design, develop, test, and deploy attended and unattended bots on ServiceNow RPA Hub for enterprise shared services processes across finance, HR, operations, and compliance.
• Own the end-to-end automation lifecycle process discovery and assessment, solution design, bot development, UAT, deployment, hypercare, and ongoing support.
• Analyse business processes with non-technical stakeholders, identify automation candidates, and translate requirements into robust bot designs and technical documentation (PDD/SDD).
• Lead like-for-like PoC assessments for ServiceNow RPA capabilities for enterprise clients evaluating platform migration.

Bot Development & Technical

• Build bots in RPA Desktop Design Studio UI automation of desktop, web, Citrix/remote and legacy applications, plus Excel, Outlook/email, PDF, and file-based automation.
• Design reusable components, robust selectors, error and exception handling, retry logic, and logging so bots run reliably at scale.
• Configure RPA Hub bot processes, robots, packages, schedules, queues, credentials, and attended/unattended runtime environments.
• Orchestrate bots end to end using Flow Designer, Integration Hub, Automation Engine, and REST/SOAP APIs, including triggering bots from ServiceNow flows and returning results.
• Write the JavaScript / Glide scripting needed to support automations (Script Includes, Scripted REST APIs, data transforms) in service of the bot, not module configuration.
• Integrate automations with enterprise systems such as SAP, Workday, Oracle, and Microsoft applications via APIs, Integration Spokes, or UI automation where no API exists.
• Explore Now Assist, AI Agents, and document-intelligence capabilities to add AI-driven decisioning to RPA workflows.

Bot Operations & Support

• Monitor production bots, investigate failed runs, perform root-cause analysis, and fix issues within agreed SLAs.
• Manage bot releases, versioning, and environment promotion (dev test prod) with clear rollback plans.

Governance & Mentorship

• Contribute to building the ServiceNow RPA practice at Auxiliobits — development standards, reusable bot libraries, delivery frameworks, and documentation.
• Mentor and upskill existing UiPath developers transitioning to ServiceNow RPA.
• Maintain clean, documented, production-grade automations and take part in bot code reviews.
• Support automation portfolio governance — pipeline visibility, ROI and benefits tracking, and business-owner sign-off.

REQUIRED SKILLS & EXPERIENCE

RPA Expertise

• 5+ years of hands-on RPA development experience (ServiceNow RPA Hub, UiPath, Automation Anywhere, Blue Prism, or Power Automate Desktop), building bots that run in production.
• Minimum 2 years of hands-on bot development on ServiceNow RPA Hub / RPA Desktop Design Studio, with production deployments you can walk us through.
• Strong command of UI automation — selectors, desktop/web/Citrix automation, screen and data scraping, Excel and email automation.
• Solid understanding of RPA design patterns — exception handling, retries, queue/transaction-based processing, logging, and credential management.
• Experience building attended and unattended automations and managing robots, schedules, and runtime environments.

ServiceNow Platform (in support of automation)

• Proficiency in Flow Designer, Integration Hub, and Automation Engine to orchestrate bots and connect them to enterprise systems.
• Working JavaScript and Glide API scripting capability.
• Experience with REST/SOAP APIs, MID Servers, and Integration Spokes.
• ServiceNow Certified Application Developer (CAD) and/or ServiceNow RPA micro-certification — strongly preferred. Hands-on RPA experience matters more than implementation-focused certifications.

Delivery & Client Skills

• Experience delivering automations in client-embedded or consulting environments — not just internal IT roles.
• Ability to run process walkthroughs, document requirements (PDD/SDD), and independently translate them into bot designs.
• Comfortable working directly with business stakeholders and explaining technical decisions in plain language.
• Production support experience — debugging failed bot runs, incident investigation, root-cause analysis, and SLA management.

Automation & AI (Preferred)

• Hands-on UiPath experience, particularly UiPath-to-ServiceNow RPA migration — a strong plus.
• Exposure to Now Assist, AI Agents, document understanding/IDP, or OCR within automation workflows.
• Understanding of agentic AI concepts and how they combine with RPA in enterprise workflows.

NOT A FIT FOR THIS ROLE

• ServiceNow implementation consultants whose experience is mainly ITSM, ITOM, HRSD, CSM, or other module configuration.
• ServiceNow administrators or ticketing-tool implementers (incident, request, change, SLA, and catalog setup) without hands-on bot development.
• Candidates whose automation experience is limited to Flow Designer workflows, business rules, or approval flows, with no RPA bot building.

GOOD TO HAVE

• Experience automating ERP or finance applications (SAP, Oracle, Maconomy) through UI or API automation.
• Exposure to agile delivery — JIRA, sprint planning, backlog management.
• Additional RPA certifications (UiPath Advanced Developer, Automation Anywhere, Blue Prism) or ServiceNow micro-certifications.
• Experience working with US-based clients across Indian standard and US time zones.

WHAT WE OFFER

• Direct exposure to a high-growth US enterprise client engagement from day one.
• Ownership of Auxiliobits' ServiceNow practice — ground-floor opportunity to shape the platform direction.
• Mentorship from senior architects and a collaborative, technically strong delivery team.
• Competitive compensation benchmarked to market — commensurate with experience and certifications.
• Flexible, remote-friendly working environment with a performance-first culture.
• Clear growth path toward Solution Architect or Practice Lead as the ServiceNow practice scales.