Senior Site Reliability Engineer

<h3 class="mt-6 font-bold leading-snug" style="border:0px solid rgba(15,23,42,0.09);margin:24px 0px 0px;padding:0px;font-size:15px;line-height:1.375;color:rgb(128,18,255);font-family:Inter, 'Inter Fallback', 'system-ui', '-apple-system', sans-serif;">About RateGain</h3><p class="mt-2" style="border:0px solid rgba(15,23,42,0.09);margin:8px 0px 0px;padding:0px;font-size:13.5px;line-height:1.6;color:rgb(26,26,26);font-family:Inter, 'Inter Fallback', 'system-ui', '-apple-system', sans-serif;">RateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality, working with 13,000+ customers and 700+ partners across 160+ countries. RateGain helps travel and hospitality businesses accelerate revenue generation through acquisition, retention, and wallet share expansion.</p><p class="mt-2" style="border:0px solid rgba(15,23,42,0.09);margin:8px 0px 0px;padding:0px;font-size:13.5px;line-height:1.6;color:rgb(26,26,26);font-family:Inter, 'Inter Fallback', 'system-ui', '-apple-system', sans-serif;">Today, RateGain is one of the world's largest processors of electronic transactions, price points, and travel intent data, enabling revenue management, distribution, and marketing teams across hotels, airlines, destination marketing organizations, metasearch companies, package providers, car rentals, travel management companies, cruises, and ferries to drive better business outcomes.</p><p class="mt-2" style="border:0px solid rgba(15,23,42,0.09);margin:8px 0px 0px;padding:0px;font-size:13.5px;line-height:1.6;color:rgb(26,26,26);font-family:Inter, 'Inter Fallback', 'system-ui', '-apple-system', sans-serif;"><br /></p><p class="mt-2" style="border:0px solid rgba(15,23,42,0.09);margin:8px 0px 0px;padding:0px;font-size:13.5px;line-height:1.6;color:rgb(26,26,26);font-family:Inter, 'Inter Fallback', 'system-ui', '-apple-system', sans-serif;">Founded in 2004 and headquartered in India, RateGain works with 33 of the Top 40 Hotel Chains, 4 of the Top 5 Airlines, 7 of the Top 10 Car Rental companies, and all leading Destination Marketing Organizations, Online Travel Agents, and metasearch platforms, including 25 Global Fortune 500 companies, unlocking new revenue every day.</p><p class="mt-2" style="border:0px solid rgba(15,23,42,0.09);margin:8px 0px 0px;padding:0px;font-size:13.5px;line-height:1.6;color:rgb(26,26,26);font-family:Inter, 'Inter Fallback', 'system-ui', '-apple-system', sans-serif;">Recognized globally for its innovation and impact, RateGain has been named Best Digital Marketing Agency by HotelTechReport Awards and Best Channel Manager by the World Travel Tech Awards. The company has also been certified as a Great Place to Work® in the USA, Spain, and India, with recognition in India for seven consecutive years. In 2025, RateGain was honored as Emerging Company of the Year at The Economic Times Awards for Corporate Excellence, named among Deloitte India Technology Fast 50 for the sixth time, and won Excellence in Best AI Solution Showcase for UNO VIVA at the CII National AI Awards 2025, among other industry recognitions.</p><p class="mt-2" style="border:0px solid rgba(15,23,42,0.09);margin:8px 0px 0px;padding:0px;font-size:13.5px;line-height:1.6;color:rgb(26,26,26);font-family:Inter, 'Inter Fallback', 'system-ui', '-apple-system', sans-serif;"><br /></p><h3 class="mt-6 font-bold leading-snug" style="border:0px solid rgba(15,23,42,0.09);margin:24px 0px 0px;padding:0px;font-size:15px;line-height:1.375;color:rgb(128,18,255);font-family:Inter, 'Inter Fallback', 'system-ui', '-apple-system', sans-serif;">The Mission</h3><p class="mt-2" style="border:0px solid rgba(15,23,42,0.09);margin:8px 0px 0px;padding:0px;font-size:13.5px;line-height:1.6;color:rgb(26,26,26);font-family:Inter, 'Inter Fallback', 'system-ui', '-apple-system', sans-serif;">To support RateGain’s DevOps and Site Reliability Engineering practices by helping engineering teams build, deploy, and operate secure, reliable, and scalable applications. This role focuses on hands-on CI/CD, cloud infrastructure, automation, monitoring, and production support while continuously improving engineering processes.</p><p class="mt-2" style="border:0px solid rgba(15,23,42,0.09);margin:8px 0px 0px;padding:0px;font-size:13.5px;line-height:1.6;color:rgb(26,26,26);font-family:Inter, 'Inter Fallback', 'system-ui', '-apple-system', sans-serif;"><br /></p><h3 class="mt-6 font-bold leading-snug" style="border:0px solid rgba(15,23,42,0.09);margin:24px 0px 0px;padding:0px;font-size:15px;line-height:1.375;color:rgb(128,18,255);font-family:Inter, 'Inter Fallback', 'system-ui', '-apple-system', sans-serif;">Key Responsibilities</h3><ul class="mt-2 list-disc space-y-1 pl-5" style="border:0px solid rgba(15,23,42,0.09);margin:8px 0px 0px;padding:0px 0px 0px 20px;list-style:disc;font-size:13.5px;line-height:1.6;color:rgb(26,26,26);font-family:Inter, 'Inter Fallback', 'system-ui', '-apple-system', sans-serif;"><li style="border:0px solid rgba(15,23,42,0.09);margin:0px;padding:0px;">Support and improve CI/CD pipelines used for application build, testing, and deployment</li><li style="border:0px solid rgba(15,23,42,0.09);margin:0px;padding:0px;">Work with engineering teams to adopt consistent DevOps practices and improve development and release workflows</li><li style="border:0px solid rgba(15,23,42,0.09);margin:0px;padding:0px;">Assist in automating repetitive deployment and operational activities to improve engineering efficiency</li><li style="border:0px solid rgba(15,23,42,0.09);margin:0px;padding:0px;">Maintain clear technical documentation for deployment processes, infrastructure configurations, and operational procedures</li><li style="border:0px solid rgba(15,23,42,0.09);margin:0px;padding:0px;">Participate in sprint ceremonies and work closely with platform and application engineering teams on DevOps/SRE tasks</li><li style="border:0px solid rgba(15,23,42,0.09);margin:0px;padding:0px;">Work with cloud infrastructure and services across major cloud platforms, with GCP preferred</li><li style="border:0px solid rgba(15,23,42,0.09);margin:0px;padding:0px;">Support infrastructure provisioning and Infrastructure as Code using Terraform and related tools</li><li style="border:0px solid rgba(15,23,42,0.09);margin:0px;padding:0px;">Monitor production systems and support troubleshooting of deployment, performance, and reliability issues</li><li style="border:0px solid rgba(15,23,42,0.09);margin:0px;padding:0px;">Respond to production incidents as part of defined support and escalation processes</li><li style="border:0px solid rgba(15,23,42,0.09);margin:0px;padding:0px;">Collaborate with developers, QA, and platform teams to support reliable and efficient releases</li></ul><h3 class="mt-6 font-bold leading-snug" style="border:0px solid rgba(15,23,42,0.09);margin:24px 0px 0px;padding:0px;font-size:15px;line-height:1.375;color:rgb(128,18,255);font-family:Inter, 'Inter Fallback', 'system-ui', '-apple-system', sans-serif;"><br /></h3><h3 class="mt-6 font-bold leading-snug" style="border:0px solid rgba(15,23,42,0.09);margin:24px 0px 0px;padding:0px;font-size:15px;line-height:1.375;color:rgb(128,18,255);font-family:Inter, 'Inter Fallback', 'system-ui', '-apple-system', sans-serif;">Success Metrics</h3><ul class="mt-2 list-disc space-y-1 pl-5" style="border:0px solid rgba(15,23,42,0.09);margin:8px 0px 0px;padding:0px 0px 0px 20px;list-style:disc;font-size:13.5px;line-height:1.6;color:rgb(26,26,26);font-family:Inter, 'Inter Fallback', 'system-ui', '-apple-system', sans-serif;"><li style="border:0px solid rgba(15,23,42,0.09);margin:0px;padding:0px;">Successful and timely execution of application builds and deployments</li><li style="border:0px solid rgba(15,23,42,0.09);margin:0px;padding:0px;">Reduction in deployment-related errors and recurring operational issues</li><li style="border:0px solid rgba(15,23,42,0.09);margin:0px;padding:0px;">Improvement in CI/CD pipeline efficiency and automation coverage</li><li style="border:0px solid rgba(15,23,42,0.09);margin:0px;padding:0px;">Growth in Infrastructure as Code adoption for assigned environments and services</li><li style="border:0px solid rgba(15,23,42,0.09);margin:0px;padding:0px;">Enhanced monitoring and alerting coverage for supported applications and infrastructure</li><li style="border:0px solid rgba(15,23,42,0.09);margin:0px;padding:0px;">Timely response and resolution of assigned production incidents and support requests</li><li style="border:0px solid rgba(15,23,42,0.09);margin:0px;padding:0px;">Adherence to cloud security, access, configuration, and operational standards</li><li style="border:0px solid rgba(15,23,42,0.09);margin:0px;padding:0px;">Increased automation of routine build, deployment, and operational activities</li></ul><h3 class="mt-6 font-bold leading-snug" style="border:0px solid rgba(15,23,42,0.09);margin:24px 0px 0px;padding:0px;font-size:15px;line-height:1.375;color:rgb(128,18,255);font-family:Inter, 'Inter Fallback', 'system-ui', '-apple-system', sans-serif;"><br /></h3><h3 class="mt-6 font-bold leading-snug" style="border:0px solid rgba(15,23,42,0.09);margin:24px 0px 0px;padding:0px;font-size:15px;line-height:1.375;color:rgb(128,18,255);font-family:Inter, 'Inter Fallback', 'system-ui', '-apple-system', sans-serif;">Preferred Experience</h3><ul class="mt-2 list-disc space-y-1 pl-5" style="border:0px solid rgba(15,23,42,0.09);margin:8px 0px 0px;padding:0px 0px 0px 20px;list-style:disc;font-size:13.5px;line-height:1.6;color:rgb(26,26,26);font-family:Inter, 'Inter Fallback', 'system-ui', '-apple-system', sans-serif;"><li style="border:0px solid rgba(15,23,42,0.09);margin:0px;padding:0px;">Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related technical field</li><li style="border:0px solid rgba(15,23,42,0.09);margin:0px;padding:0px;">4–5 years of experience in DevOps, Site Reliability Engineering, Cloud Infrastructure, Platform Engineering, or Production Support</li><li style="border:0px solid rgba(15,23,42,0.09);margin:0px;padding:0px;">Hands-on experience with cloud platforms such as GCP, AWS, or Azure (GCP preferred)</li><li style="border:0px solid rgba(15,23,42,0.09);margin:0px;padding:0px;">Proficiency with CI/CD tools, automated build/deployment processes, and source control workflows</li><li style="border:0px solid rgba(15,23,42,0.09);margin:0px;padding:0px;">Familiarity with Terraform or other Infrastructure as Code and configuration automation tools</li><li style="border:0px solid rgba(15,23,42,0.09);margin:0px;padding:0px;">Strong understanding of Linux, networking fundamentals, scripting, and production troubleshooting</li><li style="border:0px solid rgba(15,23,42,0.09);margin:0px;padding:0px;">Exposure to monitoring, logging, and observability tools</li><li style="border:0px solid rgba(15,23,42,0.09);margin:0px;padding:0px;">Basic understanding of cloud security, access management, disaster recovery, and infrastructure cost awareness</li></ul><h3 class="mt-6 font-bold leading-snug" style="border:0px solid rgba(15,23,42,0.09);margin:24px 0px 0px;padding:0px;font-size:15px;line-height:1.375;color:rgb(128,18,255);font-family:Inter, 'Inter Fallback', 'system-ui', '-apple-system', sans-serif;"><br /></h3><h3 class="mt-6 font-bold leading-snug" style="border:0px solid rgba(15,23,42,0.09);margin:24px 0px 0px;padding:0px;font-size:15px;line-height:1.375;color:rgb(128,18,255);font-family:Inter, 'Inter Fallback', 'system-ui', '-apple-system', sans-serif;">Skills & Competencies</h3><ul class="mt-2 list-disc space-y-1 pl-5" style="border:0px solid rgba(15,23,42,0.09);margin:8px 0px 0px;padding:0px 0px 0px 20px;list-style:disc;font-size:13.5px;line-height:1.6;color:rgb(26,26,26);font-family:Inter, 'Inter Fallback', 'system-ui', '-apple-system', sans-serif;"><li style="border:0px solid rgba(15,23,42,0.09);margin:0px;padding:0px;">Cloud Fundamentals</li><li style="border:0px solid rgba(15,23,42,0.09);margin:0px;padding:0px;">CI/CD Pipeline Management</li><li style="border:0px solid rgba(15,23,42,0.09);margin:0px;padding:0px;">Infrastructure as Code (Terraform)</li><li style="border:0px solid rgba(15,23,42,0.09);margin:0px;padding:0px;">Scripting & Automation</li><li style="border:0px solid rgba(15,23,42,0.09);margin:0px;padding:0px;">Monitoring & Troubleshooting</li><li style="border:0px solid rgba(15,23,42,0.09);margin:0px;padding:0px;">Reliability & Security Engineering</li><li style="border:0px solid rgba(15,23,42,0.09);margin:0px;padding:0px;">Technical Documentation</li><li style="border:0px solid rgba(15,23,42,0.09);margin:0px;padding:0px;">Cross-functional Collaboration</li><li style="border:0px solid rgba(15,23,42,0.09);margin:0px;padding:0px;">Learning Agility</li><li style="border:0px solid rgba(15,23,42,0.09);margin:0px;padding:0px;">Problem Solving & Ownership</li></ul><h3 class="mt-6 font-bold leading-snug" style="border:0px solid rgba(15,23,42,0.09);margin:24px 0px 0px;padding:0px;font-size:15px;line-height:1.375;color:rgb(128,18,255);font-family:Inter, 'Inter Fallback', 'system-ui', '-apple-system', sans-serif;"><br /></h3><h3 class="mt-6 font-bold leading-snug" style="border:0px solid rgba(15,23,42,0.09);margin:24px 0px 0px;padding:0px;font-size:15px;line-height:1.375;color:rgb(128,18,255);font-family:Inter, 'Inter Fallback', 'system-ui', '-apple-system', sans-serif;">Equal Opportunity Employer</h3><p class="mt-2" style="border:0px solid rgba(15,23,42,0.09);margin:8px 0px 0px;padding:0px;font-size:13.5px;line-height:1.6;color:rgb(26,26,26);font-family:Inter, 'Inter Fallback', 'system-ui', '-apple-system', sans-serif;">We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.</p><p class="mt-2" style="border:0px solid rgba(15,23,42,0.09);margin:8px 0px 0px;padding:0px;font-size:13.5px;line-height:1.6;color:rgb(26,26,26);font-family:Inter, 'Inter Fallback', 'system-ui', '-apple-system', sans-serif;"><br /></p><p class="mt-8 font-bold" style="border:0px solid rgba(15,23,42,0.09);margin:32px 0px 0px;padding:0px;font-size:13px;color:rgb(128,18,255);font-family:Inter, 'Inter Fallback', 'system-ui', '-apple-system', sans-serif;">Thank you for choosing RateGain as your next career destination.</p><p class="mt-1" style="border:0px solid rgba(15,23,42,0.09);margin:4px 0px 0px;padding:0px;font-size:12px;color:rgb(85,85,85);font-family:Inter, 'Inter Fallback', 'system-ui', '-apple-system', sans-serif;">Explore Your Passion. Make an Impact.</p>