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Senior Software Engineer - AWS and DevOps

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Summary

Senior Software Engineer in Toronto (hybrid) who designs, builds, and optimizes GenAI-driven, cloud-based contact center solutions using Python, AWS Lambda, and modern DevOps practices. The role requires 10+ years in distributed systems and covers solution design, documentation, and cross-functional delivery.

Transform customer service technology as a Senior Software Engineer based in Toronto. Engage in hands-on development with GenAI, Python, AWS Lambda, and modern DevOps practices.

In this role, your extensive experience (10+ years) in multi-tier distributed systems is crucial for driving innovation in contact centers. You will collaborate with cross-functional teams to design, implement, and optimize scalable software solutions. A hybrid work model allows for flexibility while focusing on pivotal project outcomes.

Key Responsibilities: • Lead the design and rollout of cloud technologies • Build GenAI-driven applications across regions • Maintain technical documentation and solution designs • Engage in collaborative software delivery efforts • Ensure best practices in software engineering are followed

Requirements: • Bachelor’s degree in a relevant technical field • 10+ years dedicated to software engineering and development • Practical expertise in Python, DevOps, and AWS • Capability to communicate complex concepts clearly • Eligibility for Reliability Status Clearance preferred

Elevate engineering standards and drive transformative technology solutions within global teams.

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