Senior Software Engineer, Cloud Monitoring Service

You build and own customer-facing observability products for a managed logs service. You develop ingestion endpoints, query APIs, retention and access controls, onboarding and configuration workflows, scalable services, and operational automation while participating in customer-facing on-call support.

Responsibilities

• Design, build, and operate managed logs services
• Develop ingestion endpoints and query APIs
• Implement retention and access controls
• Build customer onboarding and configuration workflows
• Create self-service APIs, defaults, and guardrails
• Design scalable and reliable multi-tenant services
• Manage quotas, limits, and cost visibility
• Collaborate with product, cloud support, and site reliability teams
• Participate in a customer-facing on-call rotation
• Improve alerting, runbooks, and operational automation
• Implement observability features and integrations for AI workloads

Requirements

• Distributed systems expertise
• Managed cloud services experience
• Observability experience
• Log aggregation
• Time-series databases
• Distributed tracing
• Microservices
• Docker
• Kubernetes
• Terraform
• CI/CD
• Go
• Rust
• Java
• C++
• API design
• Customer-facing product ownership
• Mentorship
• Communication skills

Benefits

• Restricted Stock Units
• Paid time off
• Paid holidays
• Leave of absence programs
• Health insurance
• Dental insurance
• Vision insurance
• Employer contributions to HSA account
• Paid parental leave
• Paid life insurance
• Short-term disability insurance
• Long-term disability insurance
• Tuition reimbursement
• Mental health and wellness support
• Commuter benefits
• Cell phone stipend
• 401(k) retirement plan with company match up to 4% of salary
• Volunteer time off
• Global travel insurance
• Emergency assistance
• Daily meals allowance
• Additional location-specific perks