Senior Software Engineer - Contact Automation - AI
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Wise Payments Limited Magyarországi Fióktelepe Senior Software Engineer - Contact Automation - AI
Summary
Senior engineer on Wise's contact automation team in Budapest, building the Wise Assistant: intent detection, contact routing pipelines, and LLM-powered customer support automation using AWS Bedrock, RAG, and Java microservices on event-driven (Kafka) architecture. Also mentors engineers and integrates third-party AI agent vendors.
- Design, development, and deployment of scalable, resilient, and high-performance components for the Wise Assistant
- Ownership of intent detection systems, contact processing pipelines, and routing logic for automation solutions
- Design and implementation of solutions leveraging foundational LLM models (AWS Bedrock) to resolve customer queries
- Technical integration with third-party AI Agent vendors
- Improvement of performance, reliability, and scalability of the automation platform
- Collaboration with content designers to implement and refine automated conversational flows
- Technical guidance and mentorship to other engineers
- Experience in designing, building, and maintaining microservices
- Strong proficiency in Java, particularly in an event-driven architecture (e.g., Kafka)
- Experience in applying AI/ML concepts, particularly LLMs, in production environments
- Excellent communication and interpersonal skills
- Experience with relational and non-relational databases, including query optimization and schema design
- Ability in designing, deploying, and maintaining clean, well-documented RESTful APIs
- Practice of best coding practices including code reviews, automated testing, and open feedback culture
- Experience building and fine-tuning production-grade RAG (Retrieval Augmented Generation) systems
- Experience with designing and implementing evaluation frameworks for LLM-based solutions
- Hands-on experience with AWS Bedrock and its enterprise features
- Familiarity with Agentic workflows, AI Agent solutions, and multi-agent systems
- Experience in automating customer support and servicing operations