Senior Software Engineer - Contact Automation - AI
Wise Payments Limited Magyarországi Fióktelepe Senior Software Engineer - Contact Automation - AI
- Design, development, and deployment of scalable, resilient, and high-performance components for the Wise Assistant
- Ownership of intent detection systems, contact processing pipelines, and routing logic for automation solutions
- Design and implementation of solutions leveraging foundational LLM models (AWS Bedrock)
- Technical integration with third-party AI Agent vendors
- Performance, reliability, and scalability improvement of the automation platform
- Collaboration with content designers to implement and refine automated conversational flows
- Technical guidance and mentorship to other engineers
- Deep experience in designing, building, and maintaining microservices
- Strong proficiency in Java, particularly in an event-driven architecture (e.g., Kafka)
- Experience in applying AI/ML concepts, particularly LLMs, to solve real-world problems in production environments
- Excellent communication and interpersonal skills
- Solid experience with both relational and non-relational databases, including query optimization and schema design
- Proven ability in designing, deploying, and maintaining clean, well-documented RESTful APIs
- Practitioner of best coding practices including thorough code reviews, automated testing, and a culture of open feedback
- Experience building and fine-tuning production-grade RAG (Retrieval Augmented Generation) systems
- Experience with designing and implementing evaluation frameworks (evals) for LLM-based solutions
- Hands-on experience with AWS Bedrock and its enterprise features for deploying and managing LLMs
- Familiarity with Agentic workflows, AI Agent solutions, and multi-agent systems
- Prior experience in automating customer support and servicing operations