Senior Software Engineer - Contact Automation - AI
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Wise Payments Limited Magyarországi Fióktelepe Senior Software Engineer - Contact Automation - AI
Summary
Senior engineer at Wise's Budapest office building the Wise Assistant, an AI-powered customer contact automation platform. Work spans designing scalable components, owning intent detection and routing pipelines, applying LLMs to resolve customer queries, integrating third-party AI agent vendors, and mentoring engineers.
- Design, development and deployment of scalable, resilient and high-performance components for the Wise Assistant
- Ownership of intent detection systems, contact processing pipelines and routing logic for automation solutions
- Design and implementation of solutions leveraging foundational LLM models to resolve customer queries
- Technical integration with third-party AI Agent vendors
- Improvement of performance, reliability and scalability of the automation platform
- Collaboration with content designers to implement and refine automated conversational flows
- Technical guidance and mentorship to other engineers
