Senior Software Engineer Endpoint Services Portal Engineer Ruby Rails

You will design, develop, and maintain end-to-end portal solutions in Ruby on Rails for endpoint health, troubleshooting, and remediation. You will turn agent health signals into clear customer-facing and internal workflows, views, notifications, and configuration experiences. You will partner with engineers, product management, support, and other stakeholders to define data models, APIs, and interfaces; deliver reliable, maintainable features; write well-tested code; participate in code reviews; troubleshoot production issues; and help shape user-facing guidance for fleet health and remediation.

Responsibilities

• Design, develop, and maintain end-to-end Ruby on Rails portal solutions for endpoint health, troubleshooting, and remediation workflows
• Own the delivery, quality, reliability, and maintainability of portal-side features
• Build and improve portal workflows, views, notifications, and configuration surfaces for agent health signals
• Translate backend health signals, diagnostics, and platform capabilities into customer-facing and internal experiences
• Break down endpoint and platform requirements into well-scoped technical work
• Contribute to technical design discussions and propose practical solutions
• Write high-quality, well-tested code and participate in code reviews
• Improve troubleshooting workflows and help resolve production issues
• Define data models, internal APIs, and interfaces for scalable portal experiences
• Shape user-facing experiences for fleet health, degraded states, notifications, and remediation guidance
• Break down ambiguous problems, validate designs, and serve as a technical point of contact for stakeholders

Requirements

• 8+ years of experience developing complex software products or platform capabilities
• 5+ years of experience building production software in Ruby on Rails
• Experience with relational databases such as Postgres and ORMs such as ActiveRecord
• Experience building customer-facing or internal platform capabilities from backend systems, health signals, or operational workflows
• Technical, diagnostic, and troubleshooting skills in distributed systems and production environments
• Experience connecting backend or platform systems with customer-facing product, portal, or operational experiences
• Experience using AI coding agents to accelerate development
• Willingness to learn the agent-side endpoint domain

Benefits

• 100% remote work environment
• Paid time off including vacation, sick time, and paid holidays
• 12 weeks of paid parental leave
• Medical, dental, and vision benefits
• 401(k) with a 5% contribution regardless of employee contribution
• Life and disability insurance
• Stock options for full-time employees
• One-time $500 home-office reimbursement
• Annual education and professional development allowance
• $75 USD monthly digital reimbursement
• Access to the BetterUp coaching platform