Senior Solutions Consultant

About the Team

This role will report into our Solutions Consulting team. The Solutions Consulting team is an integral part of the Outreach Go-To-Market function. We focus on driving real business impact for customers by being both technology and domain experts. We are expected to understand our customer’s challenges and objectives - then guide them toward lasting solutions. We do this by partnering with other functions, internally (professional services, product, engineering, success, marketing) and externally (partners).

The Role

Working in a fast-growth company means that no day is ever the same! Here are the main responsibilities and tasks you’ll undertake while working with us:

• Becoming and acting as a subject matter expert on the Outreach platform and acting as a trusted advisor to both customers and internal teams

• Partner and collaborate with Sales to identify customer and prospect selling tools, business processes, opportunities and risks through in-depth discovery

• Helping qualify opportunities through in-depth discovery of customer and prospect business processes in order identify opportunities and risks that need to be addressed during the sales process

• Participate in product demonstrations highlighting Outreach's business value

• Understanding goals and value propositions for various stakeholders within customer organizations

• Ensuring effective communication of customer and prospect pains and requirements to Outreach’s onboarding and implementation teams

• Building industry credibility through continuous learning of new sales trends & technology from blogs, podcasts, and other industry publications

• Collaborating with Product, Customer Success, and other Outreach teams to build a better company and platform for our customers

• Sharing your product and selling knowledge with other Outreach teams, helping them strengthen their own skills, and better support our customers and prospects

• Experience – You have 4+ years of experience in pre-sales/solutions consulting

• Inquisitive Problem Solver – You ask thoughtful questions resulting in meaningful insights; you probe in a way that leads people to step outside their mindset; you unearth pain points and elicit new ideas

• Value Driver – You are able to translate customer use cases and business goals into scalable, and value-based solutions

• Excellent Presentation Skills – You can deliver engaging demonstrations, drawing on customer examples and industry insights to highlight business value for a diverse range of stakeholders personas