Senior Solutions Engineer - Payward Services
Posted Updated 7
views
Summary
Senior Solutions Engineer at Kraken (Payward) partnering with sales on technical pre-sales: running discovery, mapping customer architecture and compliance needs to the product, designing tailored integrations, and building proof-of-concepts before handing off to implementation. Core tech includes REST APIs, WebSockets, OAuth, JWT, and webhooks.
You will partner with sales to run technical discovery, map customer architecture and compliance needs, design tailored solutions, and build proof-of-concepts. You will manage technical pre-sales work through handoff, document solution designs, transfer knowledge to implementation, and improve pre-sales playbooks.
Responsibilities
- Run technical discovery with prospective customers
- Map customer architecture, constraints, and compliance needs to the product suite
- Surface recurring customer requests and product gaps
- Design tailored solutions, customizations, integrations, and customer-codebase work
- Scope and build proof-of-concepts
- Own handoffs to the Implementation team
- Deliver proof-of-concepts, solution design documents, and knowledge-transfer sessions
- Execute and improve pre-sales playbooks, templates, standards, and handoff runbooks
Requirements
- 4+ years in technical pre-sales, solutions engineering, or solutions architecture at a B2B API or infrastructure company
- Technical pre-sales experience
- Discovery
- Solution design
- Proof-of-concept delivery
- REST API
- WebSocket
- OAuth
- JWT
- Webhook architecture
- Integration debugging
- Fintech integration
- Knowledge transfer
- RFP writing
- Solution documentation
