Senior Solutions Engineer
About the role
The Senior Solutions Engineer is responsible for providing end-to-end technical expertise in designing, deploying, and supporting Synetcom Philippines' Cisco-based infrastructure solutions and its complementing technologies. The role supports both pre-sales and post-sales engagements by assisting the sales team in designing tailored solutions, conducting proof-of-concepts (POCs), ensuring successful solution deployment and support services, and delivering knowledge transfer.
Key responsibilities
Collaborate with the sales team to provide technical consultancy during pre-sales activities
Assess customer requirements, business needs, existing environments, and technical challenges to design and recommend appropriate network and IT infrastructure solutions
Design network infrastructure and solution architectures for customers, including preparation of Bills of Materials (BOM) and Bills of Quantities (BOQ)
Prepare and deliver technical proposals, presentations, demonstrations, bidding documents, RFP/RFI responses, and other solution documentation
Conduct Proof of Concept (POC), pre-sales, implementation, and post-implementation technical presentations and meetings
Lead and execute solution implementation, deployment, integration, configuration, migration, testing, and optimization activities according to project schedules
Deliver professional services, technical training, and knowledge transfer to customers, partners, and internal teams
Provide Level 3 technical support, troubleshooting, incident resolution, and post-deployment support
Monitor and optimize deployed solutions, including routing, Quality of Service (QoS), application-aware traffic steering, performance, security, scalability, and overall system reliability
Evaluate, test, and validate new products, technologies, and solutions, and recommend their adoption to support business growth and continuous improvement
About you
Bachelor's degree in Electronics Engineering, Computer Engineering or a related field
Minimum 10 years of experience working with network infrastructure in a Telco, ISP, Data Center, or POP environment
CCNP certification or higher is required or equivalent industry certifications
Strong hands-on experience with Cisco routers and switches
Solid understanding of TCP/IP, Ethernet, VLANs, subnetting, Layer 2/Layer 3 networking, and routing
Experience troubleshooting network incidents in a production environment
Experience with MPLS, BGP, OSPF, VRF, QoS, and carrier-grade networks
Experience working in ISP/Telco POPs and backbone networks
Knowledge of high-availability network designs and redundancy technologies
Strong analytical and problem-solving skills