Senior Specialist - Customer Experience
Qiddiya Investment Company is looking for a dedicated and detail-oriented Senior Specialist - Customer Experience to join our dynamic team. This role focuses on supporting the design and delivery of exceptional customer experiences across our entertainment, sports, and cultural projects.
Key responsibilities:
- Assist in the development and implementation of customer experience strategies, initiatives, and programs.
- Collect and analyze customer feedback to identify opportunities for service improvement.
- Collaborate with cross-functional teams to ensure alignment of customer experience goals.
- Support the creation of customer journey maps and experience frameworks.
- Prepare reports and presentations on customer experience metrics and progress.
- Engage with stakeholders to promote a strong customer-centric culture.
Requirements
Qualifications & experience:
- Bachelor's degree in business, marketing, customer experience, or related field.
- 3+ years of experience in customer experience, service design, or related roles.
Benefits
Comprehensive benefits package