Senior Specialist - Design And Delivery

Description

The Senior Specialist - Design & Delivery will be responsible for overseeing the implementation, support, and management of material control systems within the food & beverage sector and event management systems across Qiddiya and SEVEN. This role requires a strong understanding of F&B operations, inventory and material control processes, and event management systems within the entertainment, hospitality, and leisure industries.

Key Responsibilities

Operations & Support

• Support the Senior Manager in managing F&B material control and event management systems to ensure efficient and effective operations.
• Collaborate with cross-functional teams to identify, recommend, and implement process improvements.
• Support the closure of ServiceNow tickets related to material control and event management applications.
• Develop and maintain system documentation, process guides, and support procedures.
• Provide training and support to business users and team members on system functionality and processes.
• Stay updated on industry trends, technologies, and best practices related to material control and event management systems.
• Coordinate with application operations teams to facilitate smooth project handovers and ongoing support.
• Provide level 2 support for material control and event management applications, coordinating with vendors and third-party providers for level 3 issue resolution.
• Monitor system performance, identify areas for improvement, and proactively address operational risks.
• Coordinate project schedules, resources, and stakeholder engagement to ensure successful delivery and operational continuity.
• Support material control applications, including inventory management, procurement, warehouse management, recipe and cost control, food waste management, and stock management systems.
• Support event management platforms, including event planning, registration, ticketing, venue management, guest management, accreditation, and workforce scheduling systems.
• Coordinate application integrations with ERP, finance, CRM, POS, and other business systems.
• Participate in system enhancements, upgrades, testing activities, and user acceptance testing (UAT).
• Ensure system configurations, workflows, and integrations align with business requirements and operational objectives.
• Support data accuracy, reporting, and system governance initiatives.

Requirements

• Bachelor's degree in IT or related field.
• Minimum of 3-4 years of experience in material control or event management systems within the entertainment industry.
• Strong service support skills with a proven track record of successful assistance in project delivery.