Senior Systems Engineer for IAM Ops
Summary
An internal IAM operations engineer role at Boehringer Ingelheim's Philippine business services site, supporting the Cyber Security team by running SailPoint IdentityIQ, executing joiner/mover/leaver lifecycle and access governance tasks, and resolving identity incidents within ITIL SLAs. Core stack: SailPoint, Active Directory, Entra ID, LDAP, and SQL/MSSQL.
The Position
Join the Cyber Security - Identity & Authentication Management (IAM) Operations team and play a key role in ensuring secure, compliant, and efficient identity lifecycle management across the organization. As an IAM Identity Operations engineer, you will support SailPoint operations, execute identity governance processes, while collaborating with IAM Platform, cross-functional and other managed service teams.
Duties and Responsibilities:
- Provide operational support for SailPoint IdentityIQ and associated IAM services, including incident resolution, service requests, and standard operational activities.
- Execute Joiner, Mover, Leaver (JML), Rehire, and identity lifecycle processes in accordance with established procedures and governance controls.
- Manage and monitor access governance activities, including access reviews, certifications, entitlement administration, and role assignments.
- Investigate and resolve identity-related incidents and service requests within agreed service levels (SLAs).
- Collaborate with IAM Platform, Cross-functional and Managed Service partners to ensure seamless service delivery and operational excellence.
- Maintain operational documentation, knowledge articles, runbooks, and standard operating procedures.
- Identify opportunities for process optimization, automation, and AI-assisted operational improvements.
- Monitor platform health, perform routine operational checks, and escalate complex issues to IAM Platform experts when required.
- Contribute to continuous improvement initiatives aimed at enhancing user experience, security posture, and service efficiency
About our future employee:
The ideal candidate will have a strong knowledge of:
- Bachelor's degree in Information Technology, Computer Science, Cyber Security, or a related field.
- Minimum 3 years of experience in IAM operations or support.
- Hands-on experience with SailPoint IdentityIQ and/or SailPoint Identity Security Cloud (ISC).
- Strong understanding of IAM concepts, including identity lifecycle management, provisioning, deprovisioning, role-based access control, and access governance.
- Hands-on experience with database administration (SQL and MSSQL)
- Experience supporting Active Directory, Microsoft Entra ID, LDAP, and enterprise identity repositories.
- Familiarity with ITIL processes such as Incident, Problem, Change, and Service Request Management.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication and stakeholder management skills in a global environment.
Preferred Qualifications
- SailPoint certification (IdentityIQ, Identity Security Cloud, or Identity Security Engineer).
- Experience with SQL databases and directory integrations.
- Knowledge of Java, JavaScript, XML, REST APIs, and IAM-related automation technologies.
- Experience with ServiceNow integration and workflow-based access management.
- Exposure to AI-assisted operations, automation tools, and operational analytics dashboards.
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