Senior Systems Engineer
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Summary
Senior Systems Engineer on Idea 11's Managed Services team, acting as a key technical escalation point for networks and firewalls. Day to day involves resolving Cisco/Meraki, Palo Alto and Fortinet issues, owning tickets and incident root cause analysis, plus maintenance, migrations and documentation across Windows and VMware/Hyper-V platforms.
Idea 11 is looking for a Senior Systems Engineer with strong networking and firewall management skills to join our Managed Services team. This role is ideal for someone who enjoys solving technical problems, taking ownership of customer outcomes, and building their expertise across networks, security and infrastructure. You’ll operate as a key technical escalation point, specialising in networks and firewalls, working closely with senior engineers to resolve complex issues and deliver high-qual…