Idea 11 Pty

A senior infrastructure engineer in Idea 11's consulting team, delivering cloud and infrastructure small projects hands-on for customers. Suited to someone from a consulting or managed services background who owns technical outcomes and works directly with clients.

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Idea 11 Pty

2 days ago

Service Delivery Manager

NewBe an early applicant APAC

Australia

Service Delivery Manager at Idea 11, an Australian IT consulting and cloud managed services provider. The role owns day-to-day client relationships for a portfolio of managed services clients, acting as trusted advisor and escalation point while driving service delivery and account growth.

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Idea 11 Pty

3 days ago

Systems Engineer

NewBe an early applicant APAC

Australia

Systems Engineer on Idea 11's Managed Services team, acting as a key technical escalation point for customer environments. Day to day involves troubleshooting and resolving complex issues across cloud, infrastructure, networking, and security technologies in collaboration with senior engineers.

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Idea 11 Pty

3 days ago

Service Desk Analyst

NewBe an early applicant APAC

Australia

A Service Desk Analyst at Idea 11's Managed Services team handles customer IT issues via phone, ticketing, email and rostered on-site visits in Brisbane, resolving incidents within SLA. The stack is Microsoft-centric: Microsoft 365, Active Directory/Entra ID, Intune, Azure and AWS, plus Windows, VMware/Hyper-V, networking and backup tools like Veeam and Commvault.

Senior Systems Engineer

NewBe an early applicant APACSenior

Australia

Senior Systems Engineer on Idea 11's Managed Services team, acting as a key technical escalation point for networks and firewalls. Day to day involves resolving Cisco/Meraki, Palo Alto and Fortinet issues, owning tickets and incident root cause analysis, plus maintenance, migrations and documentation across Windows and VMware/Hyper-V platforms.