Senior Systems Engineer (Level 3)
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Summary
Senior (Level 3) systems engineer at IT services firm Jem Computer Systems, handling high-volume Tier 1–3 support for client workstations, servers and networks — spanning Microsoft 365/Azure/Intune, Windows Server, VMware/Hyper-V virtualisation, and switching/firewall/wireless infrastructure — with onsite visits, escalations, documentation and after-hours rosters.
SUMMARY At JEM, we rely on our Services Group to serve as the backbone of support and customer service to ensure the best experience possible for our clients. As a Senior Systems Engineer your role is responsible for the handling of a high volume of Tier 1, 2 and 3 support requests. You will work in conjunction with the other technical teams within the business to achieve the highest level of customer service and support. ESSENTIAL DUTIES & RESPONSIBILITES Include the following. Other duties mi…