Senior Team Leader - IT Support english+french (BRUSELAS, Comisión Europea)

OFERTA LABORAL: Senior Team Leader - IT Support ** Contrato indefinido + Proyecto de larga duración. ** Salario: 3.600 - 3.800 NETO / MES (según experiencia y formación aportada). ** Interesante proyecto en la Comisión Europea. + Pagamos el primer mes de alojamiento en Bruselas. *** Lugar de trabajo: Bruselas (es necesario cambiar el lugar de residencia a dicha ciudad, puesto on-site) *** ___ ___ __ ___ ___ ___ ___ ___ ___ ___ *** IMPRESCINDIBLE: NIVEL MUY ALTO DE INGLÉS Y DE FRANCÉS (ambos), CAPAZ DE TRABAJAR CON FLUIDEZ DESDE EL PRIMER DÍA, TANTO HABLADO COMO ESCRITO .*** __ __ __ __ Job Title: Senior Team Leader - IT Support Job Description So, what are the main responsibilities of a Team Leader (IT Support) in European Commission? The Team Leader, IT Support is a critical leadership role responsible for the day-to-day operational management and coaching of our on-site IT support team. This role requires an experienced leader who has a deep, hands-on understanding of proximity support challenges and excels at coordinating improvement initiatives. As a Team Leader, you will: Provide effective leadership to the Proximity IT Support teams, fostering a motivated, high-performing environment where team members continuously develop their skills. Manage daily team operations, including shift planning, task definition, and resource usage planning (shifts, holidays, projects). Conduct regular service reviews, quality control, and risk analysis to ensure Service Level Agreements (SLAs) are consistently met or exceeded. Oversee critical support processes, including call handling status, escalation procedures, and problem reporting. Track activities against operational plans and provide regular, accurate status reports (daily, monthly, yearly) to management. Manage the change control procedure related to physical IT assets and support methodologies. Coordinate small to medium-scale improvement and deployment initiatives related to end-user infrastructure, hardware, and support processes. Act as the final point of escalation for complex user support issues, leveraging technical knowledge gained through previous hands-on experience. Qualifications What would make you a fit for the role: Bachelor’s Degree and 7 years of experience as a Team Leader OR Master’s degree, 5 years of experience as a Team Leader. Extensive experience coordinating and leading Proximity Support teams (on-site IT support). Proven ability to interact professionally with end-users, senior management, and cross-functional teams. Strong leadership and project management skills, with a track record of guiding teams through daily operational activities. Demonstrated resilience and a proactive approach to continuous improvement. Experience/knowledge of ITIL practices preferably with ITILv4 certification. Bilingual Proficiency in both French and English. Prior experience in EU Institutions environment is considered a strong advantage. Work Arrangement: This is a fully onsite position in Brussels. .