Senior Technical Business Analyst - HCM/UKG
Posted Updated
Description
Job Overview
We are seeking a Senior Technical Business Analyst to provide functional and technical support for Komatsu’s global Human Capital Management and workforce management applications. This role will serve as a system administrator and subject matter expert for SAP HCM, SAP SuccessFactors, UKG Workforce Management, and UKG Pro, helping ensure these critical platforms remain reliable, scalable, and aligned with business needs.
The Senior Technical Business Analyst will partner closely with HR Operations, HRIS, IT teams, business stakeholders, external vendors, and consultants to gather requirements, design and configure solutions, support integrations, resolve complex application issues, and lead system enhancements. This individual will also support implementations, upgrades, testing, deployments, and post-production stabilization activities across Komatsu’s HCM and workforce management landscape.
Key Job Responsibilities
- Serve as a system administrator and functional subject matter expert for SAP HCM, SAP SuccessFactors, UKG Workforce Management, UKG Workforce Central, and UKG Pro.
- Administer and support global workforce management applications, ensuring reliable system availability and effective support for users across multiple regions.
- Configure and maintain workforce policies, timekeeping processes, accruals, attendance programs, scheduling configurations, labor activities, pay policies, and reporting.
- Partner with HR Operations, HRIS, IT, and business stakeholders to gather, analyze, document, and validate business requirements.
- Translate business needs into functional specifications, process documentation, solution designs, technical design documents, and test plans.
- Design and configure system enhancements within UKG Workforce Management and related HCM applications.
- Prepare test data and coordinate functional testing, business validation, deployments, and post-production stabilization.Support integrations between SAP HCM, SAP SuccessFactors, UKG Pro, and UKG Workforce Management.
- Maintain and enhance integrations supporting the movement of data between SAP SuccessFactors, SAP ECC, UKG Pro, and UKG Workforce Management.Support SAP Cloud Platform Integration, or CPI, integrations into and out of SAP SuccessFactors.
- Configure application building blocks and create or update integrations based on evolving business requirements.
- Troubleshoot application and integration issues, perform root cause analysis, and implement corrective actions.
- Manage incidents through resolution and coordinate support activities with application management services, vendors, and consultants.
- Maintain global timekeeping devices and coordinate with local sites and UKG to resolve device issues, depot exchanges, and related service requests.
- Create and modify system queries, reports, interfaces, configurations, and supporting documentation.
- Facilitate stakeholder meetings, requirements discussions, solution reviews, process improvement initiatives, and business signoff activities.
- Participate in system implementations, upgrades, patches, enhancements, transformation programs, and application rollouts.Work directly with business partners to define, scope, and implement solutions that align with business and technology initiatives.
- Build productive relationships with HR leadership, business users, IT teams, vendors, consultants, and other stakeholders.
- Provide timely, knowledgeable, and customer-focused support to HR Operations, HRIS, and local UKG user communities.
- Support audit requirements, data confidentiality expectations, global support standards, and operational risk-reduction efforts.
- Develop and maintain complete documentation for application configurations, policies, enhancements, integrations, testing, and support processes
Qualifications/Requirements
- Bachelor’s degree in information technology, information science, or a related field.
- Five to eight years of experience supporting UKG Workforce Management timekeeping, scheduling, attendance, and accrual business processes.Two or more years of experience supporting SAP HCM modules.
- Two or more years of experience supporting SAP SuccessFactors modules.
- Experience planning and executing large or complex technology projects.
- Experience gathering and documenting business requirements and translating them into functional and technical solutions.
- Experience supporting system implementations, application upgrades, testing, deployments, and production stabilization.
- Experience working with external software vendors, consultants, and application management service providers.