Senior Technical Services Engineer - Applications Support

Overview :

We are seeking a Senior Technical Services Engineer to join our customer support team and provide expert application support for our state-of-the-art healthcare solutions. This role is ideal for a seasoned professional with experience supporting enterprise SaaS applications.

What you will do :

- Troubleshoot complex issues and enhance the user experience for HealthEdge customers.

- Provide technical support to both internal and external clients across hosted and on-premises environments.

- Leverage your proficiency in Java-based technologies and frameworks to resolve issues efficiently.

- Collaborate with IT, operations, product development, product management, and other stakeholders.

- Analyze complex technical problems, identify root causes, and effectively communicate findings.

- Manage multiple support cases with competing priorities in Salesforce.

- Participate in a rotational 24x7 on-call support schedule.

Technical Requirements:

- 5-8 years of experience in supporting mission-critical, multi-tiered enterprise applications.

- Strong knowledge of Java 11+, analyzing stack traces, error codes, and performance issues.

- Proficiency in web technologies and middleware such as WebLogic/WebSphere.

- Expertise in relational databases (preferably Oracle), including writing and debugging complex SQL queries.

- Hands-on experience with monitoring tools such as Splunk, ELK Stack, and AppDynamics.

- Experience with SOAP and REST-based web services.

- Familiarity with Linux/Windows operating systems and Bash scripting.

Education:

- Bachelors degree in Computer Science, Electronics, or a related field.

- Domain knowledge in healthcare or US health insurance is preferred.