Senior Technical Support Engineer REMOTE
What You Will Be Doing
We are seeking a Senior Customer Support Engineer to provide advanced technical support to its customers and partners. You will apply system-level expertise to resolve complex customer issues while being an active member of the team.
What You Need for this Position
- Excellent Customer Support skills, e.g. customer facing oral and written communications, managing hot customers, troubleshooting complex system problems
- Linux/Unix triage skills
- Networking triage skills (networking, and networked storage technologies)
- Scripting (e.g. shells, Bash, Perl, Python)
- Expertise in Backup Applications (e.g. Backup Exec, Commvault, IBM Spectrum Protect, NetBackup, Oracle RMAN, Veeam)
- BA/BS in Computer Science or Technology preferred (or equivalent work experience)
What's In It for You
- 3 weeks Vacation/PTO
- 6 days of sick time
- Medical
- Dental
- Vision
- non-matching 401k