Senior Technical Support Specialist

Unleash your technical expertise — drive innovative support solutions that empower global technology!

Lisbon-based opportunity with hybrid work model.

As a Senior Technical Support Specialist, you will be working for our client, a leading innovator in the technology sector. You will play a crucial role in delivering exceptional technical assistance, ensuring seamless user experiences, and supporting the deployment of cutting-edge solutions to clients across Europe. Join us to be at the forefront of technological excellence and continued career growth.

Your main responsibilities:

• Provide advanced technical support to clients via various communication channels, resolving complex issues efficiently.
• Collaborate with cross-functional teams to troubleshoot, escalate, and resolve technical problems.
• Document support interactions thoroughly to ensure knowledge sharing and continuous improvement.
• Assist in the onboarding and training of new users, ensuring optimal system utilization.
• Contribute to the development of technical documentation and user guides to improve support processes.
• Maintain up-to-date knowledge of product features, updates, and industry best practices.

You're ideal for this role if you have:

• At least 2 years of experience in technical support or a related field.
• Strong problem-solving skills with a customer-focused approach.
• Proficiency in English and French, with excellent communication skills.
• Technical knowledge of software, networks, or IT systems.

It is a strong plus if you have:

• Certifications such as CompTIA, ITIL, or relevant technical credentials.
• Experience supporting enterprise-level solutions or cloud platforms.

Language required for the role:

• Good command of English and French.

Eligibility to work in Europe:

• Only candidates with an existing legal right to work in the European Union will be considered for this role.

#MAKEYourCareerBETTER

Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.