Senior UI/UX Designer – Enterprise Modernization

** This position is posted for future opportunities and is not an active opening at this time. **

Position Overview

We are seeking a Senior UI/UX Designer to support a federal enterprise modernization initiative involving a large-scale contact center platform and related user-facing systems.

This role will lead user experience strategy, interaction design, and usability optimization efforts to ensure intuitive, accessible, and mission-aligned digital experiences for agents, supervisors, and other end users. The Senior UI/UX Designer will work closely with business analysts, training teams, technical developers, and program leadership to translate operational requirements into user-centered designs that improve efficiency, adoption, and overall performance outcomes.

This position requires strong enterprise design experience, practical human-centered design expertise, and the ability to operate effectively within a structured federal delivery environment.

**This position is listed as remote, HOWEVER, there is occasional travel as client and business needs dictate **

Key Responsibilities

• Lead end-to-end UI/UX strategy for enterprise contact center and related digital systems.
• Conduct user research activities including stakeholder interviews, persona development, workflow analysis, and usability evaluations.
• Translate business and functional requirements into wireframes, mockups, prototypes, interaction flows, and design specifications.
• Design intuitive user interfaces that support high-volume operational environments and diverse user groups.
• Apply human-centered design principles to improve usability, efficiency, and user satisfaction.
• Develop and maintain design systems, style guides, and reusable UI components as appropriate.
• Collaborate with Business Analysts to ensure alignment between documented requirements and user experience artifacts.
• Partner with development teams to support implementation and ensure design fidelity.
• Facilitate usability testing sessions and incorporate feedback into iterative design improvements.
• Ensure user interface designs align with accessibility and inclusive design best practices.
• Support user adoption and change management efforts by aligning design decisions with training and workforce enablement strategies.
• Contribute to continuous improvement initiatives focused on enhancing system usability and operational effectiveness.

Disclaimer "The responsibilities and duties outlined in this job description are intended to describe the general nature and level of work performed by employees within this role. However, they are not exhaustive and may be subject to change or modification at any time to meet the evolving needs of the organization