Senior - UX Designer

Overview

We are seeking a skilled UX Designer to create intuitive, user-friendly, and visually engaging digital experiences. The ideal candidate will take a user-centered design approach, conduct research, and translate insights into impactful design solutions across web and mobile platforms.

Key Responsibilities

• Design and deliver user-centric interfaces for web, mobile, and digital platforms
  
• Translate user research insights into user flows, journey maps, wireframes, and prototypes
  
• Conduct and lead user research activities (interviews, usability testing, A/B testing, etc.)
  
• Collaborate with stakeholders to define and align product vision and UX strategy
  
• Create and iterate designs based on user feedback and usability testing
  
• Develop information architecture and service design blueprints
  
• Identify usability issues and deliver elegant, scalable design solutions
  
• Ensure designs align with design systems and accessibility standards
  
• Work within Agile/Sprint environments and support iterative product development
  

Must-Have Skills & Experience

• Strong experience in UX/UI design for web and mobile applications
  
• Proven expertise in user research methodologies:
  
• User interviews
  
• Usability testing
  
• A/B testing
  
• Card sorting, diary studies, usability metrics
  
• Ability to synthesize research insights into:
  
• Personas
  
• Journey maps
  
• Service blueprints
  
• Affinity diagrams
  
• Hands-on experience with Figma and other design/prototyping tools
  
• Experience designing with design systems (Ontario Design System preferred)
  
• Strong understanding of Agile product development cycles (Discovery → Beta → Live)
  
• Ability to deliver:
  
• Wireframes
  
• Mockups
  
• Interactive prototypes
  

• Information architecture

Requirements

Core Competencies (General Skills)

• End-to-end UX design expertise from research to delivery
  
• Strong problem-solving and design thinking approach
  
• Experience designing for emotional user experiences
  
• Understanding of web technologies and design limitations
  
• Ability to lead UX workshops and stakeholder sessions
  
• Experience handling multiple priorities and tight deadlines
  
• Strong collaboration and client relationship management skills
  

Communication Skills

• Ability to create clear and structured documentation (reports, UX artifacts)
  
• Strong presentation skills to communicate design decisions
  
• Effective collaboration with developers, QA, and business teams
  
• Experience working in cross-functional environments
  

Nice-to-Have (Desirable Skills)

• Knowledge of Accessibility (WCAG 2.1 AA standards)
  
• Experience with Ontario Design System & Digital Service Standards
  
• Experience working with legacy systems and complex stakeholder environments
  
• Strong accessibility-first design approach
  

Public Sector Experience

• Previous experience working with Ontario Public Service (OPS) or similar government environments is an asset
  

Work Environment

• Onsite Requirement: 5 days/week
  
• Work Model: Agile, sprint-based delivery