Senior Vice President, Client Processing Manager

We’re seeking a future team member for the role of Senior Vice President, Client Processing Manager - Loans Enablement to join our Loans Enablement Operations team. This role is located in Houston, TX.

In this role, you’ll make an impact in the following ways:

• Manages a medium to large-sized team or multiple small Client Processing teams.
• This role is pivotal in supporting BNY's strategic pillars of client-centricity and operational efficiency by managing complex client processing tasks with precision and expertise.
• The incumbent will exemplify BNY's principles by fostering a culture of accountability, collaboration, and innovation, thereby enhancing client trust and satisfaction.
• Handles any/all aspects of client accounts, including solicitation, inquiries, transactional processing and problem resolution.
• Manages Client Processing activities through other managers or a large team of senior professionals.
• Serves as a top level of support for external clients who were not able to have problems resolved at a lower level.
• Ensures the volume of work produced meets product/service standards and exceeds quality standards and is properly reviewed and documented.
• Identifies and implements process improvements to improve the experience for all stakeholders
• Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
• Provides input into departmental budgets and planning.
• May develop business plans for team/group operations.
• Manages one or more Client Processing teams.
• Contributes to the achievement of team objectives.

To be successful in this role, we’re seeking the following:

• Bachelors degree or the equivalent combination of education and experience is required.
  • Advanced/graduate degree preferred.
• 7-10 years of total work experience is preferred with at least 1-3 years in management.
• Prior hands-on syndicated loan experience, familiarity with loans servicing, ClearPar, and LSTA preferred
• Strong analytical and problem-solving abilities to manage complex transaction processes.
• Excellent communication and interpersonal skills to effectively collaborate with clients and internal teams.
• Proficiency in transaction processing systems and a keen ability to leverage technology for process improvements.
• Experience in brokerage processing preferred.
• Applicable local/regional licenses or certifications as required by the business.
• Prior loan operations experience in a financial service setting preferred
• Detail oriented
• Ability to self-manage, prioritize, and execute workload
• Familiarity with technical applications to include, but not limited to, Microsoft Office applications