Senior Vice President, Service Delivery General Management Manager

We’re seeking a future team member for the role of Senior Vice President, Client Processing Manager to join our UK Transfer Agency Operations team. This role is located in MANCHESTER, UK.

In this role, you’ll make an impact in the following ways:

• Manage Client Processing activities through other managers or a large team of senior professionals withing settlements and reconciliations.
• Serve as a top level of support for external clients who could not have problems resolved at a lower level.
• Ensuring that the volume of work produced meets product/service standards and exceeds quality standards and is properly reviewed and documented. Identify and implement process improvements to improve the experience for all stakeholders
• Provide input into departmental budgets and planning. May develop business plans for team/group operations.
• Sets departmental priorities and develops a shared vision and strategy to optimize team execution and performance.
• Working with direct reports to ensure excellent service outcomes are maintained across Transfer Agency clients and distributors
• Managing client communications and incident management in relation to the Transfer Agency service
• Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred.
• 7-10 years of total work experience is preferred with at least 1-3 years in management. Client service delivery experience preferred.
• Strong leadership and team management skills.
• Excellent analytical and problem-solving abilities.
• Effective communication and interpersonal skills for client interaction and collaboration across teams

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• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.