Server

Purpose
To serve each guest in a manner that ensures an exceptional dining experience and encourages continued patronage. FRCG requires sincere dedication from all Team Members to deliver outstanding service and hospitality.

Key Responsibilities

• Greeting guests within one minute of being seated
• Work effectively in a team environment and communicate clearly with guests and fellow Team Members
• Introduce yourself by name and demonstrate strong salesmanship through menu knowledge, presentation, and suggestive selling
• Serve food and beverages in a courteous, accurate, and timely manner
• Provide responsible alcohol service in accordance with company policies and all state and local regulations
• Accurately and promptly enter orders to follow table to terminal guidelines
• Assist with seating guests and answering phones when the host staff are unavailable
• Pre-bus tables in your section and nearby areas; maintain a “full hands in, full hands out” approach
• Run food, refill beverages, and complete side work throughout the shift
• Consistently offer appetizers, fried rice, and desserts to every guest
• Process guest payments accurately and promptly
• Bus and reset tables promptly
• Maintain general cleanliness of the restaurant, your assigned section, including floors, dining room, BOH, restrooms, doors, and windows
• Complete all assigned side work duties
• Monitor guest satisfaction and report any concerns or complaints to Management before the guest leaves
• Provide a sincere farewell and invite guests to return