Server

North Ranch Country Club is a private club in Westlake Village known for outstanding service and a welcoming atmosphere. We’re looking for a friendly, dependable Server to help create exceptional dining experiences for our members. If you’re hardworking, team-oriented, and passionate about hospitality, we’d love to meet you.

Related Titles: Food Server; Waiter or Waitress; Food and Beverage Server

Reports to: Food & Beverage Director

Classification: Non-Exempt

We are a non-tipping establishment and hire at competitive wages above minimum wage.

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Job Summary (Essential Functions)

Provides attentive and personalized service to members, ensuring a welcoming and enjoyable dining experience. Responsible for taking food and beverage orders, delivering items efficiently, anticipating members' needs, and resolving any issues with professionalism. Must maintain in-depth menu knowledge, collaborate with the service team, and consistently uphold service standards with a positive, team-oriented approach.

Job Tasks/Duties

• Sets up side station and performs assigned side (prep) work.
• Provides immediate attention to all members and guests upon seating.
• Makes sure that children are in the appropriate type of seat and are safe and secure.
• Distributes food and wine menus; answers questions.
• Fills glasses with ice water and suggests menu items.
• Ensure that the correct account numbers and names are given for billing.
• Efficiently serves food and drinks in a friendly and courteous manner, offers suggestions on daily specials and wine selections.
• Places orders with kitchen; informs cooks about any special cooking instructions.
• Assembles food on tray; procures items from each station as necessary.
• Serves meals; places dishes by courses in front of each person.
• Checks back to ensure member and guest satisfaction; replenishes water and butter as necessary.
• Removes soiled dishes. Clears tables after each course and resets them with appropriate silverware.
• Presents dessert menus, suggests and serves dessert, coffee and after-dinner drinks.
• Verifies accuracy of prices, state and federal taxes, tips and other charges on all checks.
• Presents the bill.
• Handles charges as prescribed by standard operating procedures.
• Keeps dining room and bus station areas clean.
• Clears, cleans and resets tables that have been vacated.
• Advises supervisor of any complaints as soon as they occur.
• Performs clean-up and closing duties as assigned by manager.
• Attends pre-meal meetings as requested by the Food & Beverage Director
• Thanks members and guests; invites them to return.
• Consistently follows local and state laws and the club’s policies and procedures for the service of alcoholic beverages to members and guests.
• Performs other appropriate duties assigned by Food & Beverage Director.

Job Knowledge, Core Competencies, and Expectations

• Greet and acknowledge members and guests.
• Is knowledgeable about the menu, buffet and wine list.
• Ability to time the service of each course.
• Learns members’ names and their special preferences.
• Knowledge of wines and spirits.
• Knowledge of and ability to perform required role during emergency situations.

Physical Demands and Work Environment

• Required to stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch
  and twist or reach.
• Push, pull or lift up to 50 pounds.
• Continuous repetitive motions.
• Work in hot, humid and noisy environment.