Server

SUMMARY/OBJECTIVE

A Server is responsible for delivering exceptional dining experiences to guests in a luxury hotel environment. The Server ensures that service standards are executed with precision, professionalism, and warmth while maintaining a deep knowledge of menu offerings, beverages, and hotel amenities. This role plays a critical part in creating memorable guest experiences aligned with the brand’s elevated service culture.

ESSENTIAL JOB FUNCTIONS

· Provide attentive, personalized, and anticipatory service to all guests

· Present menus, answer questions, and make knowledgeable food and beverage recommendations.

· Take accurate orders and input them into the POS system in a timely manner.

· Serve food and beverages in accordance with luxury service standards.

· Monitor guest satisfaction and respond promptly to requests or concerns.

· Maintain cleanliness and organization of assigned section and service stations.

· Collaborate with kitchen and bar teams to ensure seamless service delivery.

· Process guest payments accurately and efficiently

· Comply with all health, safety and alcohol service regulations.

· Uphold brand standards and contribute to a positive team environment.

· Collaborate with team members and provide lateral service to support overall operations.

· Follow directions from supervisors and maintain positive working relationships.

· Perform all other duties and special projects as assigned.

REQUIRED SKILLS AND QUALIFICATIONS

· Ability to work a flexible schedule, including nights, weekends, and holidays.

· Previous serving experience in a luxury or upscale dining environment preferred

· Strong knowledge of food, wine and beverage service

· Excellent customer service and communication skills.

· Ability to work efficiently in a fast-paced, high-volume environment.

· Strong attention to detail and guest service orientation.

· Ability to multitask and prioritize tasks effectively.

· Maintain a professional appearance and demeanor at all times

· Ability to work independently and as part of a team.

PHYSICAL REQUIREMENTS

· Ability to stand and walk for extended periods.

· Ability to lift and carry items up to 40lbs.

· Frequent bending, reaching, and repetitive motions.

· Ability to work under time pressure during peak service hours, including weekends and holidays.

EDUCATION AND EXPERIENCE REQUIREMENTS

· High school diploma or equivalent preferred.

· Previous experience in a restaurant, or hospitality environment preferred.

· Must possess a valid California Food Handler Card or be able to obtain one within the required time frame.