Service Advisor – Cantonese (Customer Support)

📍 Location

Georgetown, Penang – Pulau Pinang

💼 Employment Type

Full-time | Customer Service / Technical Support

🕒 Working Hours

• Monday to Sunday (5 working days, 2 days off)
• Rotational shifts between 9:00 AM – 9:30 PM

💰 Salary & Benefits

• attractive salary
• Monthly KPI bonus up to MYR 700
• 13th month salary (annual bonus)

🧾 Overview

The Service Advisor (SA) provides customer support for client inquiries related to orders, deliveries, payments, and product information. The role includes troubleshooting technical issues and ensuring a high-quality customer experience across multiple channels.

🎯 Key Responsibilities

Customer Support

• Handle customer inquiries via phone, chat, and other channels
• Assist with:
  • Order status and delivery updates
  • Payment and transaction queries
  • Product information and pre-orders
• Deliver high-quality customer interactions based on KPIs and satisfaction metrics
• Maintain accurate records in internal systems

Technical Support

• Troubleshoot issues related to:
  • Smartphones, tablets, PCs, and laptops
• Use analytical thinking to identify and resolve technical problems
• Navigate multiple systems and tools efficiently

Service Excellence

• Ensure customer satisfaction and first-contact resolution
• Adapt communication style to different customers
• Maintain professionalism under pressure
• Meet quality standards (call audits, surveys, KPIs)

✅ Requirements

Education

• Bachelor’s Degree, Diploma, or equivalent

Language Skills

• Mandarin + Cantonese (mandatory)
• English at least B2 level

Experience

• Minimum 6 months in customer support (any industry)
• Fresh graduates welcome (especially communication-related fields)

🌟 Key Skills

• Customer service mindset
• Strong communication skills (multilingual)
• Technical troubleshooting ability
• Multitasking and time management
• Adaptability and resilience