Service Advisor
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Description
Automotive Service Advisor
Lewis Fayetteville Ford | Fayetteville, AR | Full-time
Expected annual compensation: $60,000–$90,000, including performance incentives
Lewis Fayetteville Ford is hiring an Automotive Service Advisor who can make the repair process clear and easy for customers. You’ll be the connection between the customer and our service team: listening to concerns, explaining recommendations, keeping work moving, and following through until the vehicle is ready.
If you know how to build trust with customers while managing a busy service lane, we’d like to hear from you.
What you’ll do
- Greet customers, document their concerns, and open accurate repair orders.
- Explain recommended maintenance and repairs in terms customers understand.
- Prepare estimates, obtain approvals, and keep customers updated on timing and cost.
- Coordinate with technicians and parts staff to keep repairs moving.
- Review completed work and invoices before vehicle delivery.
- Follow up with customers and help resolve concerns promptly.