Service Advisor

Dealership:

L0419 Suburban Ford of Sterling Heights

Service Advisor

Suburban Ford of Sterling Heights | Sterling Heights, MI

Accelerate Your Career with Suburban Ford of Sterling Heights

Suburban Ford of Sterling Heights is looking for a customer-focused, highly organized Service Advisor to join our growing service team. As a Service Advisor, you will serve as the primary point of contact between our customers and service department, ensuring every guest receives an exceptional experience from vehicle check-in through delivery.

If you thrive in a fast-paced environment, enjoy building relationships, and have a passion for delivering outstanding customer service, we'd love to hear from you.

What You'll Do

• Greet customers promptly and professionally while creating a welcoming service experience.
• Answer incoming phone calls and respond to customer inquiries in a friendly and timely manner.
• Listen to customer concerns, identify service needs, and provide solutions that meet their expectations.
• Perform vehicle walk-arounds and accurately document customer concerns and vehicle conditions.
• Prepare and explain repair orders, recommended services, estimates, and completion timelines.
• Present and review multi-point inspection results with customers.
• Obtain customer authorization for recommended repairs and additional services.
• Maintain consistent communication throughout the repair process, providing updates on vehicle status and completion times.
• Coordinate with technicians to ensure repair orders are clearly communicated and properly executed.
• Dispatch repair orders according to dealership policies and service department workflow.
• Deliver completed vehicles while reviewing services performed and ensuring customer satisfaction.
• Process customer payments accurately and efficiently.
• Build long-term customer relationships through trust, transparency, and exceptional service.
• Support the sales-to-service transition process by educating customers on the dealership's service experience and maintenance programs.

What You'll Bring

• Previous automotive service advisor, customer service, automotive sales, or related experience preferred.
• Strong communication and relationship-building skills.
• Excellent attention to detail and organizational abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong problem-solving skills and a customer-first mindset.
• Basic computer proficiency and the ability to learn dealership management systems.
• Ability to accurately prepare repair orders and service documentation.
• Basic math skills for calculating estimates and processing payments.
• Positive attitude, professional appearance, and strong work ethic.
• Valid driver's license with an acceptable driving record.

Why Join Suburban Ford of Sterling Heights?

We offer best-in-class benefits and opportunities for growth within one of the largest automotive retail groups in North America:

• Competitive compensation with bonus opportunities
• Medical, Dental, and Vision Insurance
• Paid Holidays and Paid Time Off
• Short-Term and Long-Term Disability Coverage
• Company-Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center and Career Development Programs
• Employee Vehicle Purchase and Service Discounts
• Wellness Programs and Employee Assistance Resources
• Advancement opportunities throughout Lithia & Driveway

Qualifications

• High school diploma or equivalent required.
• Must be at least 18 years of age.
• Automotive dealership experience preferred but not required for candidates with strong customer service backgrounds.
• Ability to pass pre-employment screening where permitted by law.

Equal Opportunity Employer

Suburban Ford of Sterling Heights is part of Lithia & Driveway (LAD), one of the largest automotive retailers in North America. We are committed to creating a diverse, inclusive workplace and are proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We also consider qualified applicants with criminal histories consistent with applicable laws.

Join our team and help deliver an industry-leading service experience to every customer, every day.