Service Advisor

Subaru South Tampa is looking for a customer focused, Service Advisor!

The Service Advisor is the face of the dealership for service customers. It is the Service Advisor’s responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to Subaru’s published maintenance schedule and requirements.

Key Responsibilities and Duties

• Customer Interaction:

  • Greet customers in a friendly and timely manner.

  • Listen to and accurately document the customer's description of their vehicle's problems and service needs.

  • Answer customer questions about services, repairs, and pricing.

  • Keep customers updated on the status of their vehicle's repair, including any changes to the estimate or timeline.

  • Handle customer complaints and resolve issues professionally and effectively.

  • Follow up with customers after service to ensure satisfaction and build long-term relationships.

• Service and Repair Management:

  • Conduct an initial visual inspection or test drive to help confirm the customer's concerns.

  • Act as a liaison between the customer and the automotive technicians, translating technical issues into easy-to-understand language.

  • Create detailed and accurate repair orders (RO) that outline the customer's concerns and the required services.

  • Provide clear and accurate cost estimates for labor, parts, and supplies.

  • Obtain the customer's signature on the repair order and get approval for any additional work.

  • Advise customers on necessary routine maintenance and other services based on the vehicle's history and manufacturer recommendations.

  • Coordinate with the parts department to ensure necessary parts are available.

• Administrative and Operational Tasks:

  • Schedule service appointments and manage the service workflow to optimize technician productivity and minimize customer wait times.

  • Process payments and handle billing inquiries.

  • Maintain accurate customer and vehicle service records.

  • Verify warranty and service contract coverage.

  • Ensure all vehicles are parked and secured properly after service.

  • Keep the work area clean and organized.