Service Advisor

Service Advisor

• Provide maintenance repair advice on all loaders and equipment.
• Responsible for coordination of estimates and repairs on all loaders and equipment.
• Order and maintain remote inventory of essential parts for repair and maintenance.
• Oversee and audit the maintenance repair logs on all machines to aid in budgeting process for upcoming R&M requirements on a per branch and per machine basis.
• Research parts pricing and labor estimates.
• Travel required to branches and meetings on an as needed basis.
• Analyze and create reports and spreadsheets.
• Interactions with branch staff, repair shops, and heavy equipment dealerships.
• Other duties as assigned per business needs.

• 5+ years of prior experience as a service writer at an auto or heavy machinery dealership preferred
• Ability to multi-task, prioritize, and manage time effectively
• Ability to work independently
• Ability to communicate and relate to all levels (inc. most senior) within IAA, client’s organizations, and strategic partners through any available medium (verbal, listening, writing, and presenting)
• Demonstrate professionalism
• Problem-solving and analytical skills
• Ability to meet strict deadlines under demanding work conditions.
• Ability to lower repair and maintenance costs.
• Ability to work with repair and maintenance service providers to assess service needs.
• Experience as a heavy equipment mechanic a plus.
• Work both indoors and outdoors year-round, and climb on and off large equipment and trucks
• Travel upto 25% of time