Service Advisor
Operational Responsibilities
Utilize workshop capacity efficiently, lead the team, and prioritize work.
Oversee booking sheets, manage capacity, and avoid overdue operations.
Organize work handover at the end of each shift.
Set routines to secure resource availability (reception tools).
Monitor deviations in operations and implement improvements as necessary.
Make proposals for enhancing workshop offerings: local campaigns, service portfolio, etc.
Customer Interaction & Service Responsibilities
Act as the initial customer contact and lead interactions during service.
Handle regular and arising customer needs and ensure adherence to delivery times.
Meet customers for conflicts, special requests, or escalations.
Identify additional jobs and promote workshop sales.
Ensure all job extensions are explained and approved by customers.
Advise the team to deliver complete job orders according to manufacturer guidelines.
Promptly respond to customer communications via phone, fax, and email.
Ensure smooth vehicle delivery on time.
Represent Porsche values, handle complaints professionally, and provide recommendations.
Administrative & Reporting Responsibilities
Maintain customer database, service records, and manage manufacturer/local campaigns.
Create and maintain a comprehensive database for current and potential customers.
Regularly review CSI reports and initiate necessary action plans.
Allocate tasks and responsibilities according to action plans.
Safety & Compliance Responsibilities
Oversee all Safety, Health, and Environmental (SHE) regulations.
Monitor standards and routines for reception cleanliness and tidiness.
Comply with all Porsche DOS requirements and regulations.
Work actively with change management, initiate, implement, and sustain changes when needed.
Requirements
Education
Bachelor’s degree in Mechanical Engineering (Automotive is preferred).
Experience
Proven experience as a Service Advisor in premium automotive brands.
Familiarity with Porsche workshop processes, campaigns, and standards.
Technical Skills
Strong knowledge of vehicle service procedures and manufacturer guidelines.
Competent in workshop management tools, CRM, and reporting systems.
Soft Skills
Excellent communication and interpersonal skills.
Strong problem-solving and conflict resolution abilities.
Customer-focused mindset with attention to detail.
Leadership and team coordination skills.
Fluent in English
Benefits
Why Join SMG?
Legacy, Leadership & Vision
- Join a pioneering organization with over five
decades of excellence in Egypt’s automotive sector. SMG is the sole
importer of Porsche, Scania, and Harley-Davidson, a trusted partner to the
main Aftermarket Spare Parts Wholesale and Retail, and the most reliable
and business partners of automotive garage tools and equipment.
- Be part of a forward-thinking company with a
diversified investment portfolio and a strong vision for sustainable
mobility, innovation, and market leadership.
Meaningful & Impactful
Work
- Contribute to a company that isn’t just selling
cars, but shaping the future of road safety, customer experience, and
automotive service standards in Egypt.
- From premium vehicle brands to aftermarket
solutions and industrial tools, your work will have an impact across
multiple industries and thousands of customers.
Growth &
Development
- SMG empowers its employees with a culture of
continuous learning, internal mobility, and career progression. With full
support for both internal and external training, you’ll gain access to
tools and knowledge that help you thrive as a leader.
- Whether you’re optimizing operations or leading
financial strategy, your contribution will drive real results.
People-First Culture
- Work in an inclusive, collaborative environment
that values expertise, transparency, and trust. At SMG, we encourage open
communication across all levels—including 24/7 access to HR
support—because we believe that progress begins with honest conversation.
Competitive
Rewards & Benefits
Enjoy a
comprehensive compensation package designed to support you and your family,
including:
- Medical, social, and life insurance
- Pension plan
- Annual salary review and profit-sharing program
- Exclusive discounts on service, spare parts, and
branded items
- Fully paid training program