Service Advisor
Summary
Service Advisor at a Mississippi-based truck and equipment dealership, handling customer interactions, repair orders, and service coordination for heavy vehicles and equipment.
WATERS has been a family-owned business for over 80 years (currently in its 4th generation), opening our doors in 1938. We are a dealer for International Trucks and IC School Buses (Prestige Certified), Collins Buses, Maintainer Service Trucks/Bodies, Jerr-Dan Wreckers/Carriers, Idealease Truck Rental/Leasing, several different Trailer Lines, and all the parts and services that go with them. We also have several contracts for plant and facilities maintenance. WATERS has 8 locations around Mississippi and as we continue to go, we're looking to add dedicated team members to become a part of our family!
An integral and vital part of the service department is the creation of a valuable customer service experience by a service advisor. This position is crucial to achieve the highest customer satisfaction by performing his / her duties in accordance with current vendor practices and our company’s policies and procedures.
Benefits
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Paid Holidays and Vacation
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Weekly Pay
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Additional off the clock training pay
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Performance Based Incentive Pay
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401K Program + Company Contribution
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Health Insurance
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Dental and Vision Insurance (paid by WATERS)
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Telehealth Access (paid by WATERS)
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Life Insurance and Voluntary Life Insurance option
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Short Term Disability (paid by WATERS)
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Long Term Disability Option
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Uniform Allowance
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Jury Duty Pay
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Growth Opportunities
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Family Owned and Operated
RESPONSIBILITIES
- Being aligned with our culture is VITAL. Candidate must embody and promote the WATERS Family Values. A summary of our values are below:
- Customers - Customers First. Dedicated to the highest level of customers satisfaction.
- Integrity - Do the Right Thing. Maintain integrity in all we do.
- Employees - Take care of our employees.
- Team - One Team, One Family.
- B.O.B. Excellence - Be the Best of the Best.
- Empowerment - Empower our employees.
- Accessibility - Be hands on and accessible to our customers and employees.
- Safety - Prioritize safety.
- Greet customers in a timely, friendly manner and obtain all specific vehicle/ customer information required for proper repairs, contacting customers and invoicing.
- Write up customers’ vehicle issues and concerns or maintenance requirements accurately and clearly.
- Obtain customer signature on the repair order and provide customer a copy of the repair order
- Establish customers’ method of payment, purchase order requirements and estimate requirements if needed at the time of write up.
- Explain completed work and charges to the customer.
- Have the ability to utilize the International Trucks Service Portal, utilize the tablet write up tools, estimating system, and repair order status and communication system as needed.
- Any other duties required by management.
QUALIFICATIONS
- Must be a team player with a strong sense of commitment to the customer.
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Must be self motivated and have good written and verbal communication skills.
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Must be able to work in a busy environment.
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Working knowledge of Microsoft office programs
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Must have the ability to learn and work daily in other digital systems
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Good organization skills
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Working knowledge of engines and truck and equipment components is a plus
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.