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LAcarGUY

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Service BDC Representative

Open 40d posting dated 6 days ago
This position is no longer accepting applications(closed Aug 16, 2026).

Summary

Handle inbound/outbound calls, texts, and emails to schedule and confirm vehicle service appointments across multiple brands, using persuasive communication and follow-up to drive shop capacity.

Subaru Pacific is an innovative and highly respected leader in the automotive industry. We’re growing our team and looking for a motivated, persuasive, and customer-focused Service BDC Representative to join our Service Center.

If you thrive on connecting with people, enjoy influencing customer decisions, and take pride in turning conversations into appointments — we want to hear from you.

As a Service BDC Representative, you’ll be the voice and first impression of our Service Department. Your role will focus on driving service business through proactive communication and persuasive follow-up:

  • Proactively reach out to customers to schedule and confirm service appointments
  • Cross-Brand Training: You'll be trained to work with multiple vehicle brands so you can support different dealerships and help wherever needed
  • Use sales and negotiation techniques to encourage customers to bring their vehicles in for maintenance, recalls, and repairs
  • Handle inbound and outbound calls, texts, and emails with a goal-oriented, customer-first mindset
  • Overcome objections and present the value of timely service and genuine Subaru care
  • Follow up with previous customers, missed appointments, and declined services to convert opportunities into booked appointments
  • Collaborate closely with Service Advisors and management to maximize daily shop capacity
  • Maintain detailed, accurate records and consistently meet or exceed service appointment goals

Qualifications

  • Required: Minimum of one year of experience in a call center, BDC, or high-volume customer contact role required (automotive experience preferred).
  • Proven sales or negotiation ability with a track record of meeting or exceeding performance targets
  • Exceptional communication, listening, and persuasion skills
  • Strong organizational habits and attention to detail
  • Energetic, upbeat, and professional attitude
  • Ability to multi-task and adapt quickly in a fast-paced environment
  • Dependable, polished, and driven to succeed

Schedule

This role requires availability during the following days and hours:

  • Monday - Saturday: 8:00AM - 5:00PM
  • Sunday: Closed/Off
  • Plus one additional weekday off.

Compensation

  • This position offers $20.00.hour – $24.00/hour depending on experience, plus performance-based bonuses, including Individual Appointment Shown incentives.

Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location.

Benefits
  • Medical, Dental and Vision Plans
  • Short and Long-Term Disability
  • Paid Holidays & Paid Time Off
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Employee Assistance Plan
  • Paid Training

Hiring Requirements

  • 18 years or older required
  • All potential employees must pass pre-employment testing including a background check and drug screen

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What this application asks

greenhouse

First Name, Last Name, Email, Phone, Resume/CV

  • Do you have at least one year of experience in a call center, BDC, or high-volume customer contact role (automotive experience preferred)? choose one
  • Are you comfortable making a high volume of outbound calls every day and speaking with customers continuously throughout your shift? choose one
  • Are you comfortable working with performance metrics such as call volume, appointment setting, follow-up activity, and conversion goals? choose one
  • Are you available to work the required schedule for this position: Monday through Saturday from 8:30 AM – 5:30 PM, with Sundays off and one additional weekday off each week? choose one
  • Are you 18 or older? choose one
  • Do you have a valid driver's license? choose one
  • Desired Compensation: Please specify your desired hourly rate or annual salary. Not indicating an amount may affect your eligibility for the position.
  • How did you hear about this opportunity? choose any
  • If you were referred by a current employee, please provide the employee’s name. If not, please enter N/A.
  • Do you know or are you related to anyone currently employed by LAcarGUY? choose one
  • If yes, please describe the relationship. If not, please enter N/A.
  • Have you previously been employed by LAcarGUY? If yes, please select the applicable dealership(s). choose any
  • Are you currently employed? choose one
  • Available Start Date
  • What is your legal first name?
  • What is your legal last name?
  • Address Line 1
  • Address Line 2 optional
  • City
  • State
  • Zip Code
  • Are you legally authorized to work in the United States? choose one
  • In order to obtain or maintain employment eligibility, will you now or in the future require the company's sponsorship for an immigration-related employment benefit (i.e., a work visa, work permit, etc.)? choose one
  • What is your preferred method of communication? choose one
  • Are you open to receiving text messages from us regarding your application and the hiring process? (Standard text message rates may apply). If yes, you can reply STOP to opt-out at any time. choose one
  • I certify that the answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this form as may be necessary for reaching an employment decision. In the event I am employed, I understand that false or misleading information knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this application form is not the sole basis from which a hiring decision has been made, and understand that this form will be used in conjunction with a series of assessment(s) and interview(s) to determine my suitability for the role to which I am applying. choose one
  • By typing your full name below, you acknowledge that you have read and agree to the statement above.
  • Please enter the date.

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