Service Center Representative/Call Center - Dallas - Texas Orthopaedic Associates (2698)

Job Summary: As the first person that the patient interacts with in the practice, Service Center Representatives must project a positive image (smile, warm, caring tones, introduce yourself) and identify the needs and expectations of the caller by providing excellent patient service.

Essential Duties and Responsibilities: The essential duties of the position include the following.

Key Functions:

• Provides excellent customer service to patients by listening and appropriately serving patients
• Contributes to an overall positive work atmosphere through actions and attitude
• Answers phones in a friendly, professional manner
• Relays relevant information to the appropriate internal staff.
• Follows practice procedures for appointment entry, scheduling and rescheduling appointments
• Follows practice procedures for clinical messaging in the EMR/HER, including the use of Radix system
• Follows practice procedures for urgent patient messaging and proper communication with On Call clinical staff.
• May be responsible for stat Medical Records Request
• May be responsible/assist in coordination of Workers Comp
• May be responsible/assist in maintaining referrals in Leading Reach
• Works online appointment requests as delegated by Team Lead
• Works referrals daily by importing to Phreesia
• Participates in office meetings and educational activities
• Maintains work area in neat and orderly manner
• Complies with HIPAA procedures
• Other duties as assigned
• All employees have a responsibility to comply with our organization’s policies and procedures, as well as code of conduct.

Supervisory Responsibilities: None