Service Coordinator

Summary:

The Service Coordinator is responsible for handling issues with product either under warranty or out of warranty. Advising the customer on best route for fixing their issue. Handle customer from beginning of process to completion.

Essential Duties:

• Answer phones and create a service ticket for warranty issues.
• Schedule and coordinate service calls.
• Submit warranty claims and resolve conflicts with last minute schedule changes.
• General communication focal point for customers, sales reps and service techs calling with questions.
• Stay current on all product updates.
• Interact with Warehouse to resolve problems when needed.
• Make sure the optimal service process is followed.
• Communicate areas of process improvement to management.
• Additional duties as specified by management.