Service Coordinator

Job Location

This position is an on-site role based at our Huntersville, North Carolina office. The selected candidate will be required to work in-person during standard business hours. Regular, reliable attendance at this location is an essential function of this role.

The Company

Miner Ltd, an OnPoint Company is an industry-leading service and equipment solutions provider with branch-based operations across the country. OnPoint Group is a fast-paced and ever-changing company and has been awarded the Best Managed Companies Award by Deloitte and WSJ for three years running, as well as having been named to the Inc. 5000 Fastest Growing Companies list for eight consecutive years! We believe in challenging the status quo and finding a better way for our customers, which is how we have grown into the company we are today.

Miner drives down the cost of warehousing and materials management operations saving our customers revenue and time by understanding their business, finding efficiencies in their operation, providing faster systems repairs and delivering expertly executed scheduled maintenance. For more than 20 years, Miner has consistently delivered professional emergency maintenance service, equipment analysis and proactive preventative maintenance solutions to companies throughout North America. Miner solutions leave their customers more time to focus on their core business – not on the business of maintenance and materials management.

Benefits

At Miner we believe that OUR PEOPLE are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include:

• Competitive pay, including potential quarterly bonus incentives
• Full benefits package that starts day one - Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage
• PTO and Paid Holidays
• Training and mentoring - Learn from our experts in the industry
• Advancement opportunities

Please view our benefits page to learn more about the Benefits that Miner has to offer its employees.

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Job Summary

The Service Coordinator is responsible for facilitating effective communication between the company’s Field Service Technicians and customers to ensure exceptional service delivery. This role includes scheduling and dispatching service calls, assigning work orders, and coordinating service activities to support timely and efficient maintenance of customer warehouse equipment. The Service Coordinator plays a critical role in ensuring customer satisfaction through prompt response and follow-through. In addition, this position includes select warehouse-related responsibilities as needed to support overall operational efficiency.

Key Job Responsibilities

Service Coordinator:

• Review and process service requests, geographically dispatching an appropriate technician with proper skill set, paperwork, parts, and information.
• Strong organizational skills enabling effective communication with customers and technicians to ensure service calls are complete and when required, following up with technicians and other departments to finalize repairs, ensuring total customer satisfaction.
• Scheduling Planned Maintenance with customers.
• Documenting all pertinent information within service/invoicing software for each applicable job, as well as completing various forms, billing, reports, logs, records, etc.
• Prepare and maintain accurate records and data associated with the responsibilities of the department.
• Entering orders into company systems, sourcing materials, creating purchase orders, and tracking and receiving inventory.
• Assisting in accounts payable and receivable duties.
• Scheduling sales appointments for our sales team and working with our Service and Office manager.
• Work with the Service Manager to keep the service department informed of unusual circumstances or the need for additional assistance in order to facilitate and finalize repairs.
• Ensure quoted repairs are communicated thoroughly before the service technician is dispatched. For example: Informing of scope of work; Time allotted; Equipment required; etc.
• Proactively monitoring the service technicians’ Work-in-Progress (WIP) to ensure timely completion of jobs and accurate customer invoicing.
• Maintaining vehicle maintenance documentation.
• Perform other duties as assigned by department manager.

Warehouse:

• Load and Unload trucks using material handling equipment.
• Process and package goods in a time efficient manner.
• Organize, stock and maintain inventories.
• Order parts for warehouse stock.
• Optimize space in the warehouse and maintain shop appearance.
• Enter orders in the company computer system.
• Perform other duties as assigned by department manager.