Service Delivery Analyst
Summary
IT Service Delivery Analyst providing global incident and problem management, service request escalation, and continuous improvement for enterprise IT services across APAC, EMEA, and US time zones.
job summary: We are seeking an IT Service Delivery Analyst to join our IT Service Delivery Operations team in San Antonio, TX. In this global role, you will work as part of an international team-collaborating with counterparts across APAC, EMEA, and US time zones-to drive high-quality IT service, incident management, and continuous improvement across our enterprise. You'll act as a key point of contact for service request escalations, manage incident/problem frameworks, track critical metrics u…