Service Delivery Manager
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Summary
The Service Delivery Manager owns delivery for a portfolio of managed-services clients in the ERP space (Workday HCM/Finance/Payroll) — managing budgets, forecasts, SLAs, client satisfaction and revenue growth while leading an onshore/offshore team. Core practices: ITIL-based service delivery, project and financial management, plus Microsoft Office and Salesforce.
The Service Delivery Manager is accountable for operational/financial metrics and overall business results of Portfolio of assigned clients. They ensure that operational policies are followed and that business objectives are achieved by focusing on best practices and process improvements. The incumbent in this role is accountable for managing and retaining the revenue stream and client base, along with supporting the CP/Sales on future opportunities for growing the revenue stream. Key Responsib…