Service Delivery Manager

Lynx Recruitment are working with a growing technology consultancy specialising in cloud, AI and modern IT solutions. We are seeking an experienced Service Delivery Manager to oversee managed services across a portfolio of clients.

Key Responsibilities

• Own end-to-end service delivery across multiple client accounts.
• Act as the primary operational contact and escalation point for clients.
• Lead regular service reviews and manage SLAs, KPIs and service governance.
• Work with technical teams to manage tickets, incidents and change requests.
• Produce service performance reports and identify trends and recurring issues.
• Drive Continuous Service Improvement (CSI) initiatives.
• Identify service risks, efficiencies and opportunities for account growth.

About You

• 5+ years' experience in Service Delivery Management/Leadership across multiple clients.
• Strong knowledge of SLAs, incident management, ITIL and service governance.
• Experience working within cloud/modern IT environments.
• Experience with ITSM/PSA platforms such as ServiceNow or Remedy.
• Excellent communication and stakeholder management skills.
• Calm under pressure, highly organised and commercially aware.
• A minimum of a 2.1 or above in an IT/Tech related degree
• Existing or eligibility for UK Government SC clearance.