Service Delivery Manager

Salary: $120,000 - $140,000 + Super

Position: Service Delivery Manager

Location: Perth CBD

Salary: $120,000 - $140,000 + Super

Job Type: Permanent

Position Overview:

OUI Recruitment is recruiting a Service Delivery Manager for a well-established technology integrator in Perth CBD.

It's a broad role that sits between service delivery and project management, so you'll need to be comfortable wearing both hats. Day to day you'll own the service delivery function, and you'll also run projects end-to-end rather than handing them to a PM team. There isn't one, which is the point of the hire.

The team is small and technical, so the work you do is visible. You'll have real say in how delivery gets run, with experienced engineers and architects around you to lean on.

Perks:

• Tight-knit team where your work is actually seen
• Genuine autonomy over how the function operates
• Enterprise customer base
• Certifications paid for, with progression on offer

Roles and Responsibilities:

• Run day-to-day service delivery and make sure SLAs and client commitments are met
• Manage projects end-to-end, from scheduling through delivery and post-implementation review
• Act as the escalation point for service issues, working with engineers to get them resolved
• Build and hold client relationships, keeping people updated and expectations realistic
• Track and report on service performance, project progress and delivery metrics
• Spot process improvements and actually implement them
• Coordinate internal resource across delivery and project work, balancing competing priorities
• Assist with pre-sales and scoping where needed
• Keep documentation accurate across service and project platforms

Role Requirements:

• Proven experience in service delivery, operations or project management within a technology business
• Strong client-facing skills, comfortable dealing with people at all levels
• Able to run multiple workstreams at once without a PM team behind you
• Experience with ITSM and ticketing platforms, plus service management frameworks (ITIL advantageous)
• Experience with project management tools and methodologies
• IT infrastructure or networking background is an advantage
• Cisco certifications (CCNA, CCNP or equivalent) advantageous, not expected

We appreciate your interest in this opportunity. We regret that we can only contact shortlisted candidates. If you are not shortlisted, we encourage you to check out our website for other opportunities or to sign up for job alerts. Please note that applicants must be based in Australia with valid working rights to be considered.

We represent organisations that promote diversity and welcome all qualified applicants regardless of race, gender, disability, religion/belief, sexual orientation, or age.

Email: info@ouirecruitment.com

Phone: (08) 6219 8033