Service Delivery Manager, QLD
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Summary
A Technical Service Delivery Manager in Nexon Asia Pacific's Brisbane team acts as first point of contact for key clients, runs major incident, problem, change and release management, and is accountable for meeting service level targets while streamlining operations to deliver an outstanding client experience. Core focus: IT service management and client-facing delivery.
An exciting opportunity has become available for an experienced Technical Service Delivery Manager to join our Brisbane team. In this position, you will be responsible for: Maintaining key client relationship, first point of contact and liaison Major incident management, Escalation, Problem, Change and Release Management Accountable for measuring, monitoring, and meeting service level targets Accountable for streamlining operations and provide an outstanding client experience through proactive …