Service Designer - SC Cleared
Summary
Leads discovery and redesign of IT service management processes for a public-sector ITSM transformation using human-centred design and BMC Helix.
Senior Service Designer - Senior Service Designer (Human-Centred Design) We are currently looking for an experienced Senior Service Designer to support a major Public Sector ITSM transformation programme centred around BMC Helix. Working alongside Senior ITSM Consultants and client stakeholders, you'll lead discovery activities, understand user needs and redesign key IT service management processes using Human-Centred Design principles. You'll conduct user research, facilitate workshops and cre…