Service Desk - 12 Months Agency Contract

Salary: $2,500 – $3,200 per month

Responsibilities

• Performed Desktop Support services to users

• Includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

• Perform imaging/re-imaging

• Perform asset inventories

• Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

• Updates Incident records

• Creates and updates work instructions (where necessary)

• Document standards and procedures (where necessary)

  
  

Requirements

• 1 year or more of Windows 10 and Microsoft Outlook Client

• 1 year experience providing desktop remote support

• Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages

• Demonstrate knowledge in the support of workstations, and related components

• Have knowledge in the following applications: Microsoft Outlook Client, MS-Office O365

• Have knowledge with desktop operating systems, including Microsoft Windows 10

• Good verbal and written communication skills

• Good coordination skills

• Ability to prioritize effectively and work with a sense of urgency

• Effectively communicates with teammates and managers

Interested parties, please click the "Apply Now" below.
We regret that only shortlisted applicants would be notified.
Evonne Png Wen Xuan | REG No : R22105531
PERSOL SINGAPORE PTE LTD | EA License No : 01C4394

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