Service Desk Agent (At least 1yr experience)
This position is no longer accepting applications(closed Aug 3, 2026).
Location: Upper Changi Road
Contract: 2 Years (renewable)
Salary: Basic + $50 Communication Allowance
Preferred: Singapore Citizen / Singapore PR
Working Hours (Rotating Shifts)
- Shift 1: 8:00 AM – 5:00 PM + Alternate Saturday (8:30 AM – 1:00 PM)
- Shift 2: 8:00 AM – 6:00 PM (No Saturday)
- Shift 3: 12:00 PM – 10:00 PM (At least twice per month)
- Saturday: 5.5-day work week (Alternate Saturdays, at least twice per month)
- All shifts must be performed by individual on a rotational basis.
Scope of services
- Provide 1st Level IT Technical Support to users over phone/On-site on technical issue or via remote assistance tool and emails
- Escalation, tracking, and resolution of all incident/service requests/ problems in a professional and timely Manner
- May be required to cover on-site IT support as and when necessary. (After Helpdesk training is completed)
- Any other administrations where required.
Requirements:
- At least 1 year of experience in a service desk/On-site IT environment
- Willing to work on staggered shifts and on Saturdays.
- Relevant technical IT expertise and skills in the latest Windows 11 and MAC OS;
- Possess good communication (written and oral) skills in English language.
- Good telephony skills.
- Good problem solving and interpersonal skills, self-awareness, self-control, and motivated in customer handling.
- Demonstrate initiative, tactfulness, and willingness to serve
- Able to apply knowledge with other people, especially in a crisis situation, work in team environment.
- Able to express oneself clearly