Service Desk Agent / IT Support (M/F/D)
Your responsibilities
Providing 1st level IT Support Services
Accepting users’ requests (mail, phone, www), its classification in global ticketing system, initial troubleshooting and 1st line resolution, escalation to 2nd and/or 3rd level support teams in line with SLA targets
Informing and supporting end users in the event of IT system unavailability
Communicating planned outages and service windows to end user community
Account administration and password management of many IT systems in use
Development and maintenance of support documentation (Knowledge Base)
Ensuring high level of customer support and their satisfaction.
Our requirements
Experience in similar position (e.g. Service Desk, Help Desk, Customer Support)
Very good English skills - written and spoken
General IT understanding and a will to expand this knowledge
Looking for challenges and skills development
Team player with open-minded personality and positive attitude
Join us if would like to work in a friendly atmosphere and create it with us
What we offer
Employment based on an employment contract, along with a comprehensive benefits package
Training and development programs, as well as access to an e-learning platform
Onboarding program with the support of a dedicated Buddy
Participation in an annual, company-wide integration event
A work environment based on Scandinavian organizational culture
Opportunities for growth through our internal program
Benefits
Sharing the costs of sports activities
Private medical care
Sharing the costs of foreign language classes
Sharing the costs of professional training & courses
Life insurance
Integration events
Corporate gym
Corporate sports team
Coffee / tea
Parking space for employees
Extra social benefits
Holiday funds
Christmas gifts
Employee referral program
Charity initiatives
Bicycle parking
Modern and ergonomic office
Yoga in the office